Canterbury-Bankstown, 2198, NSW,
Australia
Bankstown City Aged Care Technographics
Bankstown City Aged Care Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bankstown City Aged Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 175 Bankstown City Aged Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bankstown City Aged Care has purchased the following applications: Forms/Email Based ATS for Applicant Tracking System in 2019, Hotjar for Customer Experience in 2017, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bankstown City Aged Care is running and its propensity to invest more and deepen its relationship with In-House Applications , WorkForce Software , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bankstown City Aged Care revenues, which have grown to $41.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bankstown City Aged Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bankstown City Aged Care Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | Forms/Email Based ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019 Bankstown City Aged Care implemented a Forms/Email Based ATS to capture job applicants through its public careers page. The Applicant Tracking System is implemented as embedded web forms on the corporate site with email routing used as the primary workflow for candidate notifications and intake.
The Forms/Email Based ATS configuration includes structured application forms that create candidate records, fields for qualifications and availability, and support for attached resumes submitted by applicants. Email notifications and inbox triage are used to surface new applicants to HR, and basic status tracking is maintained within the in-house application rather than a packaged enterprise module.
Integration scope is limited to the website forms and corporate email, with the careers page acting as the intake portal for the Applicant Tracking System. Operational coverage is focused on recruitment activities managed by HR and hiring managers, supporting intake for clinical care and corporate roles across the organization.
Governance for the Forms/Email Based ATS centers on HR owned intake processes, defined email triage responsibilities, and manual routing rules for candidate follow up. The implementation reflects a lightweight, in-house Applicant Tracking System approach that relies on web form capture and email orchestration for applicant management.
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Scheduling | HCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Bankstown City Aged Care implemented Hotjar as a Customer Experience solution on its public website. Hotjar was deployed via a client side JavaScript snippet to instrument page views, collect session recordings, heatmaps, and on page feedback for behavioral analysis.
The implementation concentrated on web behavior analytics and usability telemetry, supporting digital services and marketing teams rather than backend clinical systems. Configuration emphasized session replay, heatmaps, conversion funnel visualization and feedback polls, with analytic outputs shared with product and communications stakeholders for UX review. Governance included alignment with site cookie consent and use of tag management to control tracking scope across pages.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Bankstown City Aged Care implemented Atlassian Jira Service Desk. The Atlassian Jira Service Desk deployment supports IT Service Management and is surfaced on the organization's website as a public facing service portal. The implementation centralizes request intake for staff and external users and routes submissions into prioritized request queues with role based access. The web portal deployment implies configuration for request types, custom forms and automated routing.
Configured capabilities include ticketing, request classification, SLA automation, custom workflow configuration and a self service portal to submit and track incidents and service requests. Operational coverage is concentrated on IT support, facilities and administrative service functions within the aged care operation. Governance components likely focus on standardized triage, assignment rules and workflow automation to enforce service processes.
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Bankstown City Aged Care
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Bankstown City Aged Care Executives
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