Sao Paulo, 5425070,
Brazil
banQi Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by banQi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1125 banQi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that banQi has purchased the following applications: Atende Simples Platform for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems banQi is running and its propensity to invest more and deepen its relationship with Atende Simples or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing banQi revenues, which have grown to $281.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for banQi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atende Simples | Legacy | Atende Simples Platform | Call Center | CRM | n/a | 2020 | 2020 |
In 2020 banQi implemented the Atende Simples Platform to build a Call Center for its fintech customer service operations in Brazil. The vendor case frames the work as a rapid deployment of the Atende Simples Platform to establish a high performance telephone and omnichannel contact center environment.
The Atende Simples Platform was configured to provide core Call Center capabilities including telephone and omnichannel contact handling, automatic call distribution, IVR driven routing, queue management, an agent desktop interface, and operational dashboards for real time monitoring. Configuration focused on standard contact center workflows and agent routing to support inbound customer service, with platform-level reporting and monitoring exposed to operations teams.
Integration architecture explicitly included Zendesk, aligning voice channels to ticketing workflows so agents could manage omnichannel interactions and customer cases in a unified workflow. The implementation emphasized systems integration between the Atende Simples Platform and Zendesk to enable seamless handoff between voice and digital channels for customer service agents across banQi.
Operational governance was oriented to contact center processes and agent workflow orchestration, with a phased rollout described as rapid in the vendor case. The vendor reports concrete outcomes from the deployment including a 72.6% reduction in TME, a 16.5% reduction in TMA, an 85% reduction in missed calls and an 8.9% increase in customer satisfaction, reflecting improvements in telephone and omnichannel service handling as measured by banQi and Atende Simples.
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