Baptcare
level 1/1193 Toorak Rd,
Camberwell, 3124, VIC,
Australia
Camberwell, 3124, VIC,
Australia
61 3 9831 7222
Healthcare
Baptcare Technographics
Baptcare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Baptcare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3839 Baptcare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Baptcare has purchased the following applications: PageUp ATS for Applicant Tracking System in 2021, LiveChat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Baptcare is running and its propensity to invest more and deepen its relationship with PageUp , Aurion , Ascender or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Baptcare revenues, which have grown to $412.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Baptcare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Baptcare Tech Stack and Enterprise Applications
Baptcare HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, Baptcare deployed PageUp ATS as its Applicant Tracking System on its public careers website. The implementation positions PageUp ATS as the central recruitment platform for publishing vacancies and capturing applications via the PageUp-hosted careers portal URL. Operational ownership is aligned with Baptcare's HR and Talent Acquisition teams supporting hiring across its Australian care and community services operations.
Configuration work focused on career site integration, branded online application forms and candidate profile management, using PageUp ATS for requisition posting, application intake and pipeline tracking. Standard Applicant Tracking System capabilities were applied, including configurable vacancy workflows, screening rule automation and role-based access for hiring managers and recruiters. The deployment emphasized structured candidate data capture to support compliance and internal recruitment processes.
The PageUp ATS instance is embedded directly on the Baptcare website careers pages, creating a single-source candidate record and consistent employer branding through the application journey. Governance adjustments centered on centralized recruitment workflows and approvals, formalizing recruiter and hiring manager interactions around recruiter-assigned requisitions and staged candidate review steps. The implementation reads as Baptcare operating PageUp ATS as its primary Applicant Tracking System on the public careers site.
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Core HR | HCM |
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2016 | 2016 |
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Employee Experience | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Scheduling | HCM |
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2016 | 2016 |
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Baptcare AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Baptcare deployed LiveChat on its public website, embedding a website-based conversational interface to support client engagement and enquiries. Baptcare implemented LiveChat, classified as Chatbots and Conversational AI, to provide web chat capabilities that serve client intake and customer service business functions across its Australia operations.
The implementation centers on the LiveChat web widget and agent console, configured with standard Chatbots and Conversational AI capabilities such as live agent messaging, canned responses and predefined routing rules. Configuration work focused on session transcripts, visitor context capture, and canned message libraries to standardize front-line responses and improve handling of common enquiries.
Deployment is limited to baptcare.org.au as the front-end channel, with LiveChat operating as the conversational layer on the public site. Operational coverage targets client services and enquiry workflows, where web chat sessions are used to capture contact details and triage requests before handoff to in-house teams.
Governance emphasis is on chat handling processes, transcript retention and agent response templates, with workflow rules for escalation to care coordinators and internal teams. The narrative ties Baptcare, LiveChat, Chatbots and Conversational AI and client engagement functions together, emphasizing a web-first conversational deployment rather than integrations with other named systems.
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Baptcare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Baptcare implemented Microsoft 365 as its Collaboration platform across its Australian operations. The deployment supports enterprise collaboration for a 3,839-employee not-for-profit healthcare provider, aligning internal communications and document sharing across clinical, administrative, and community services teams.
Microsoft 365 configuration appears to include standard Collaboration modules such as Exchange Online for email, SharePoint for intranet and document management, Microsoft Teams for synchronous collaboration, and OneDrive for personal file sync, reflecting common functional coverage in the Collaboration category. Public site references indicate Microsoft 365 is in use on baptcare.org.au, suggesting cloud-hosted collaboration services are surfaced alongside the organization’s external web presence.
Operational governance for Microsoft 365 is likely organized around centralized identity and access management, role-based permissions, and content lifecycle controls to address healthcare data handling requirements, consistent with Collaboration platform practices. The implementation impacts business functions including clinical coordination, administrative operations, volunteer management, and executive communications, with configuration oriented toward secure messaging, document co-authoring, and intranet content management.
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Baptcare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Baptcare ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Baptcare TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Baptcare PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Baptcare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Baptcare CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Baptcare
| First Name | Last Name | Title | Function | Department | Phone | |
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General Manager - Corporate Services (Finance and IT) | Manager | Finance | |
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Strategic HR Business Partner | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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Senior Payroll Officer | Manager | HR | |
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People and Culture Business Partner | Director | HR | |
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People and Culture Business Partner | Director | HR | |
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Payroll Officer | Manager | HR | |
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Payroll Officer | Manager | HR | |
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Apps Being Evaluated by Baptcare Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Baptcare IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Baptcare digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Baptcare Technographics
Baptcare is a Healthcare organization based in Australia,
with around 3839 employees and annual revenues of $412.0 million.
Baptcare operates a diverse technology stack with applications such as
PageUp ATS, LiveChat and Microsoft 365,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Baptcare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PageUp, LiveChat, Inc. and Microsoft.
Baptcare recently adopted applications including
PageUp ATS in 2021, LiveChat in 2021 and Ascender PeopleStreme Employee Engagement Survey in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Baptcare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Baptcare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Baptcare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.