TROMSO, 9016,
Norway
Barlindhaug Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Barlindhaug and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Barlindhaug employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Barlindhaug has purchased the following applications: Enghouse Competella for PBX, VoiP and Phone Systems in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Barlindhaug is running and its propensity to invest more and deepen its relationship with Enghouse Interactive or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Barlindhaug revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Barlindhaug intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enghouse Interactive | Legacy | Enghouse Competella | PBX, VoiP and Phone Systems | Collaboration | n/a | 2015 | 2015 |
In 2015, Barlindhaug deployed Enghouse Competella within its PBX, VoiP and Phone Systems landscape. The engagement, documented in Competella marketing material for Norway, focused on telephony attendant functions and presence-aware call handling to improve operator efficiency and routing.
Implementation centered on the Competella Attendant Console and Contact Center modules, inferred from the vendor brochure listing Barlindhaug as a reference. Configurations emphasized presence synchronization across user endpoints, console-based call handling for operators, and configurable routing workflows to surface presence-aware queuing and routing decisions. Workflows were aligned with attendant and contact center functional capabilities such as call queuing, transfer, and prioritized routing based on presence and operator availability.
Operational scope covered reception and operator teams supporting Barlindhaug offices in Norway, integrating the attendant console into daily front-desk and customer contact workflows. Governance consolidated operational ownership under telephony and communications functions, with centralized configuration of operator routing rules and presence policies. The deployment of Enghouse Competella aimed to improve operator efficiency and routing, consistent with the customer reference in the source material.
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