BCS Technology
71-73 Chandos Street,
St Leonards, 2065, NSW,
Australia
St Leonards, 2065, NSW,
Australia
61 2 8667 3024
Professional Services
BCS Technology Technographics
BCS Technology Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BCS Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 BCS Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BCS Technology has purchased the following applications: Zoho SalesIQ for Chatbots and Conversational AI in 2017, Cloudera Enterprise Platform for Data Warehouse in 2016, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BCS Technology is running and its propensity to invest more and deepen its relationship with Zoho Corp. , Cloudera , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BCS Technology revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BCS Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BCS Technology Tech Stack and Enterprise Applications
BCS Technology AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, BCS Technology implemented Zoho SalesIQ on its corporate website. Zoho SalesIQ, categorized as Chatbots and Conversational AI, was deployed to provide real time visitor engagement and initial lead capture for the professional services firm based in Australia. The implementation was embedded as a web chat widget to surface inbound interest and route conversations to commercial and support functions.
Configuration emphasized common Zoho SalesIQ capabilities, including live chat, proactive chat triggers, chatbot driven qualification flows, visitor tracking, and built in lead capture forms. Operator setup created role based queues for sales and support, session transfer and manual takeover of automated conversations, and enabled the platform reporting to surface chat volumes and visitor behavior.
Operational scope covered the corporate website traffic and front line sales and customer support teams across the company in Australia. Governance centered on defining operator roles, chat handling workflows and escalation paths, together with routine monitoring of chat queues and reporting to inform staffing and process adjustments. Zoho SalesIQ was maintained and operated by internal IT and customer engagement personnel following the initial web embedding and configuration.
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BCS Technology Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudera | Legacy | Cloudera Enterprise Platform | Data Warehouse | Analytics and BI | n/a | 2016 | 2017 |
In 2016, BCS Technology implemented Cloudera Enterprise Platform. BCS Technology, a global IT company headquartered in Australia, used the Cloudera Enterprise Platform in the Data Warehouse category to underpin ISAAC, a machine learning and analytics chatbot solution targeted at the airline and travel industry, and listed in Cloudera's Solutions Gallery.
The deployment focused on data ingestion, persistent analytics storage, and machine learning workflows within the Cloudera Enterprise Platform. Functional capabilities implemented included conversational data pipelines, feature engineering and model training workflows, analytics orchestration for natural language processing, and production model serving for real time conversational analysis.
Integrations emphasized ingestion of customer conversation streams and associated customer records to create a unified analytic dataset for customer insights. Operational coverage targeted customer insights and analytics functions supporting airline and travel use cases, enabling cross functional access to conversation analytics and a 360 degree view of customers.
Governance and operationalization centered on establishing repeatable model lifecycle processes and analytics governance inside the Cloudera Enterprise Platform to support production conversational analytics. The implementation enabled ISAAC to analyse customer conversations to derive insights and gain a 360 degree view of customers, reflecting the platform role in delivering machine learning based analytics at scale.
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BCS Technology Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, BCS Technology implemented Zoom for Audio Video and Web Conferencing, embedding Zoom meeting and webinar capabilities on its public website to enable direct web join flows for clients. The Zoom deployment functions as the primary audio and video conferencing application for the 250 person professional services firm, supporting external client engagements and internal collaboration across client delivery and service teams.
The implementation emphasizes browser-based meeting join, video conferencing, webinar delivery, screen sharing, and recording capabilities aligned with the Audio Video and Web Conferencing category. Operational governance centers on centralized account administration and usage policy controls to manage meeting access and external participant joins, and integrations described in source materials are limited to website embedding rather than broader backend system integration.
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Collaboration | Collaboration |
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2015 | 2015 |
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BCS Technology CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2017 | 2017 |
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BCS Technology ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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BCS Technology IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at BCS Technology
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Sales Director | Director | Sales | |
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ERP Application/SQL Developer - Commonwealth Bank | Manager | Investment | |
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Apps Being Evaluated by BCS Technology Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BCS Technology IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BCS Technology digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BCS Technology Technographics
BCS Technology is a Professional Services organization based in Australia,
with around 250 employees and annual revenues of $22.0 million.
BCS Technology operates a diverse technology stack with applications such as
Zoho SalesIQ, Cloudera Enterprise Platform and Zoom,
covering areas like Chatbots and Conversational AI, Data Warehouse and Audio Video and Web Conferencing.
BCS Technology has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoho Corp., Cloudera and Zoom Video Communications.
BCS Technology recently adopted applications including
Zoom in 2020, Microsoft Azure Cloud Services in 2020 and Atlassian Jira Service Desk in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BCS Technology’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BCS Technology’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BCS Technology technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.