Beijing, 100083,
China
Beijing Yingdian E-Commerce Co. Technographics
Beijing Yingdian E-Commerce Co. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Beijing Yingdian E-Commerce Co. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Beijing Yingdian E-Commerce Co. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Beijing Yingdian E-Commerce Co. has purchased the following applications: Sobot Call Centar for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Beijing Yingdian E-Commerce Co. is running and its propensity to invest more and deepen its relationship with Sobot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Beijing Yingdian E-Commerce Co. revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Beijing Yingdian E-Commerce Co. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Beijing Yingdian E-Commerce Co. Tech Stack and Enterprise Applications
Beijing Yingdian E-Commerce Co. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sobot | Legacy | Sobot Call Centar | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Beijing Yingdian E-Commerce Co. implemented Sobot Call Centar, a Call Center application, on its website. The deployment is visible on https://www.bookschina.com/ and was positioned to centralize customer-facing communications for the small 20-employee organization.
The Sobot Call Centar implementation was provisioned as a web-embedded contact channel using a browser-based agent console and site widget to capture inbound inquiries. Functional capabilities configured align with Call Center workflows, including real-time routing, web callback handling, chat to voice escalation, canned response templates, and a lightweight knowledge base to support agent interactions.
Operational coverage focuses on customer service and order support functions, consolidating website contact routing into a single agent interface. Governance and rollout emphasized agent workflow configuration and on-site widget placement, with ongoing use integrated directly into the company website.
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IT Decision Makers and Key Stakeholders at Beijing Yingdian E-Commerce Co.
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Apps Being Evaluated by Beijing Yingdian E-Commerce Co. Executives
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