Brussels, B-1210,
Belgium
Belfius Insurance Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Belfius Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1380 Belfius Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Belfius Insurance has purchased the following applications: Keylane Axon for Insurance ERP in 2016, Adobe Experience Cloud for Customer Experience in 2018, OneTrust Cookie Consent for Governance, Risk and Compliance in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Belfius Insurance is running and its propensity to invest more and deepen its relationship with Keylane , Adobe Systems , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Belfius Insurance revenues, which have grown to $2.98 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Belfius Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Keylane | Legacy | Keylane Axon | Insurance ERP | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Belfius Insurance implemented Keylane Axon in the Insurance ERP category to support administration of its private line and commercial line products. Keylane Axon is described as an all-in-one SaaS administration platform that manages front, mid and back-office processes across the policy and claims lifecycle.
The implementation centers on policy administration and claims management capabilities, with Axon supporting channels including internet, extranet, intranet and web services. Functional coverage aligns with standard Insurance ERP workflows, orchestrating quotation, policy lifecycle processing, endorsements, billing interfaces and end-to-end claims handling within a single system instance.
On July 4, 2022 Belfius migrated its Axon application to Keylane’s private cloud, consolidating hosting and removing the need for third party hosting management. The private Keylane cloud provides full infrastructure support and a single point of contact for Belfius, enabling centralized incident handling, vendor escalation and 24/7 platform support while reducing distributed infrastructure complexity.
Operational scope for the Axon deployment spans policy and claims administration, customer service and supporting IT operations, with direct impact on business operations for private and commercial product lines. Centralizing infrastructure with Keylane shifted operational ownership for hosting and routine support to the vendor, allowing Belfius to focus internal teams on product and customer-facing initiatives.
Governance changes emphasize simplified workflows and a single escalation path through Keylane, which Belfius cited as enabling faster response to change and higher customer satisfaction. Keylane notes the private cloud is used by a majority of its Property and Casualty customers, positioning the hosted Keylane Axon deployment as a consolidated Insurance ERP platform and infrastructure service for Belfius Insurance.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2018 | 2018 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
|
2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneTrust | Legacy | OneTrust Cookie Consent | Governance, Risk and Compliance | TRM | n/a | 2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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API Management | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
|
2015 | 2015 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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