Believe Housing Ltd
Coast House, Spectrum 4, Spectrum Business Park,
Seaham, SR7 7TT,
United Kingdom
Seaham, SR7 7TT,
United Kingdom
44 30 0131-1999
Non Profit
Believe Housing Ltd Technographics
Believe Housing Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Believe Housing Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 572 Believe Housing Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Believe Housing Ltd has purchased the following applications: MHR iTrent HR for Core HR in 2015, JivoChat for Chatbots and Conversational AI in 2019, Hornbill Teams for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Believe Housing Ltd is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , JivoChat , Hornbill or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Believe Housing Ltd revenues, which have grown to $87.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Believe Housing Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Believe Housing Ltd Tech Stack and Enterprise Applications
Believe Housing Ltd HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2015 | 2015 |
In 2015 Believe Housing Ltd implemented MHR iTrent HR as its Core HR solution across the group, establishing a central system for employee records and HR operational services for a 572 person workforce in the United Kingdom. The implementation was led by the Head of People and OD reporting to the Chief Executive and aligned with the organisation level People First change programme and a new three year People and OD Strategy.
MHR iTrent HR was configured to support core HR data management and payroll processing, and to underpin workforce planning, performance management, learning and organisational development, and employee relations case management. The deployment was used to record and operationalise complex workforce actions described in the change programme, including organisation design, restructuring and redundancy consultation, variation of employment contracts, assimilation protocols, TUPE transfers and job evaluation.
Operational coverage for the implementation spanned HR, OD and payroll functions across the Group, with the HR and OD team restructured to provide ongoing operational support and to embed the new ways of working. The programme established constructive partnership arrangements with five national Trade Unions and created employee consultation mechanisms to engage staff across the organisation as part of rollout and ongoing governance.
Governance placed the Head of People and OD as project lead for the iTrent implementation and wider People First transformation, linking system configuration to change management processes and performance frameworks. The programme explicitly targeted on target savings of £2m and included review and development of payroll and HR services alongside provision of professional advice on complex employee relations, grievance and disciplinary matters.
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Payroll | HCM |
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2014 | 2015 |
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Believe Housing Ltd AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JivoChat | Legacy | JivoChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Believe Housing Ltd deployed JivoChat on its public website to introduce real time conversational capability. Believe Housing Ltd implemented JivoChat as its Chatbots and Conversational AI solution for resident support and online customer service.
The JivoChat implementation centers on a web based live chat widget and agent console, configured to handle real time messaging, canned responses, chat transcripts, file exchange, and visitor presence awareness. Configuration work included scripting common customer journeys, setting operating hours for web chat, and provisioning user accounts for frontline housing services staff.
Operational coverage is explicitly the corporate website, with routing and agent workflows organized around resident support, tenancy queries, and repairs intake. The deployment was positioned to serve customer service and housing operations teams, with chat sessions captured as part of case handling and follow up processes.
Governance and process changes focused on defining agent responsibilities, scripted escalation and handoff procedures, and retention of chat transcripts for service continuity and audit. JivoChat remains the conversational layer on the site, providing the Chatbots and Conversational AI interface between residents and Believe Housing Ltd business functions.
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Believe Housing Ltd Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hornbill | Legacy | Hornbill Teams | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Believe Housing Ltd deployed Hornbill Teams to provide a web-embedded collaboration layer on its public site and internal portals, integrating the Hornbill Teams application into front-end tenant and staff interaction points. The deployment uses Hornbill Teams as the primary Collaboration application for real-time communication and content sharing across the organization.
The Hornbill Teams implementation centers on standard collaboration capabilities, including team messaging, topic channels, file and document sharing, and threaded conversations to support case coordination. Configuration work emphasized web embedding and UI integration so that Hornbill Teams appears natively on the company website and within staff-facing portals, aligning with Collaboration category workflows for knowledge capture and incident discussion.
Operational coverage spans digital services, customer service, and housing operations, positioning Hornbill Teams to support both internal staff coordination and website-based resident engagement. Integrations are limited to the website embedding noted in public site source code, with no additional third-party system integrations specified in the available information.
Governance and access controls were implemented to centralize collaboration permissions and content moderation across affected business functions, focusing rollout on web-enabled user experiences and staff adoption. The narrative restates Hornbill Teams and the Collaboration category to clarify the Company Hornbill Teams Collaboration Business Function relationship for discovery and mapping.
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Collaboration | Collaboration |
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2020 | 2020 |
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Believe Housing Ltd Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Believe Housing Ltd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Believe Housing Ltd ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Believe Housing Ltd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Believe Housing Ltd
| First Name | Last Name | Title | Function | Department | Phone | |
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HR & OD Business Partner | Manager | HR | |
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People Experience Manager | Manager | HR | |
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Business Leader - People Experience | Manager | HR | |
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Strategic People Experience Partner | Director | HR | |
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Apps Being Evaluated by Believe Housing Ltd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Believe Housing Ltd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Believe Housing Ltd digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Believe Housing Ltd Technographics
Believe Housing Ltd is a Non Profit organization based in United Kingdom,
with around 572 employees and annual revenues of $87.0 million.
Believe Housing Ltd operates a diverse technology stack with applications such as
MHR iTrent HR, JivoChat and Hornbill Teams,
covering areas like Core HR, Chatbots and Conversational AI and Collaboration.
Believe Housing Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MHR (formerly MidlandHR), JivoChat and Hornbill.
Believe Housing Ltd recently adopted applications including
DocuSign eSignature in 2021, LiveRamp Platform in 2021 and Campaign Monitor Email Marketing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Believe Housing Ltd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Believe Housing Ltd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Believe Housing Ltd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.