About the Customer
Belk, a private department store company based in Charlotte, NC, is the home of Modern. Belk is a portfolio company of Sycamore Partners, a private equity firm based in New York, offering a wide assortment of national brands and private label fashion apparel, shoes and accessories for the entire family along with top name cosmetics, a wedding registry and a large selection of quality merchandise for the home.
Scope and Challenges
Led the effort to build, implement, & roll out the BOPIS (Buy Online, Pickup In-Store) feature on Belk.com’s Commerce Cloud platform for 15 Charlotte area stores as a pilot before company-wide rollout in FY18 & FY19
Digital Commerce Platform (DCP)
They had an international team of 100+ business & technical resources from Belk, vendors, & contractors to design & implement an overhaul of Belk’s $450MM eCommerce / omnichannel platform in a hybrid Waterfall / Agile framework.
Outcome and Implications
Projects included in this Digital Commerce Platform (DCP) program are:
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