AI Buyer Insights:

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

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● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

Bergfreunde
Location
Bahnhofstr. 26,
Kirchentellinsfurt, 72138,
Germany
Website
https://www.bergfreunde.de/
Phone
49 7121 70120
Artw industry
Retail
Employee
Revenue

Bergfreunde Technographics

Bergfreunde Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Bergfreunde and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 310 Bergfreunde employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Bergfreunde has purchased the following applications: Babelforce Platform for Call Center in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Bergfreunde is running and its propensity to invest more and deepen its relationship with Babelforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Bergfreunde revenues, which have grown to $96.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bergfreunde intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Bergfreunde Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Babelforce Legacy Babelforce Platform Call Center CRM n/a 2024 2024
In 2024, Bergfreunde implemented the Babelforce Platform in Germany to add flexible CCaaS and Zendesk-integrated telephony. The Babelforce Platform, categorized as Call Center, centralized inbound and outbound telephony workflows and improved call routing and visibility for more than 700 employees supporting customer service and CRM. Deployment configured core CCaaS modules for intelligent call routing, queue management, and telephony session control while integrating directly with Zendesk to surface call context in CRM tickets and agent interfaces. Operational coverage focused on customer service teams in Germany, and governance changes updated routing rules and ticketing workflows to align telephony events with Zendesk processes. The implementation produced explicit outcomes reported by the customer, increasing reachability by 15 percent to 85 percent and reducing average handle time by approximately 20 to 30 seconds, improving customer experience and cost efficiency.
IT Decision Makers and Key Stakeholders at Bergfreunde
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Bergfreunde Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Bergfreunde Technographics

Bergfreunde is a Retail organization based in Germany, with around 310 employees and annual revenues of $96.0 million.

Bergfreunde operates a diverse technology stack with applications such as Babelforce Platform, covering areas like Call Center.

Bergfreunde has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Babelforce.

Bergfreunde recently adopted applications including Babelforce Platform in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Bergfreunde’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Bergfreunde’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Bergfreunde technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.