Pittsfield, 1201, MA,
United States
Berkshire County Arc, Inc Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Berkshire County Arc, Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Berkshire County Arc, Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Berkshire County Arc, Inc has purchased the following applications: Shiftboard for Workforce Scheduling in 2020, Zoom for Audio Video and Web Conferencing in 2021, Twilio Segment for Customer Data Platform in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Berkshire County Arc, Inc is running and its propensity to invest more and deepen its relationship with Shiftboard, a UKG Company , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Berkshire County Arc, Inc revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Berkshire County Arc, Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shiftboard, a UKG Company | Legacy | Shiftboard | Workforce Scheduling | HCM | n/a | 2020 | 2020 |
In 2020, Berkshire County Arc, Inc implemented Shiftboard for Workforce Scheduling. The deployment provided a web-accessible scheduling layer embedded on the organization website and was provisioned to support scheduling for roughly 800 employees across care and support functions, aligning application access with staff self-service and manager scheduling workflows.
Shiftboard was configured to deliver core Workforce Scheduling capabilities including shift creation and templates, availability collection, time-off request handling, shift assignment and swapping, schedule publishing, and mobile staff access. Configuration work emphasized rule-based shift templates and approval workflows to reflect care shift patterns and staffing qualifications, while standard reporting and roster views were enabled to support operational planning.
Operational integration was anchored through the website embedding of Shiftboard, making schedule publication and staff self-service available directly to employees via public and authenticated pages. Governance was organized around centralized schedule administration and manager-level approval flows, with scheduling and HR teams responsible for ongoing configuration and policy enforcement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Twilio | Legacy | Twilio Segment | Customer Data Platform | CRM | n/a | 2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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