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Bernina United States Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Indition Legacy Indition Online Forms & Surveys Survey and Questionnaire Collaboration n/a 2023 2023
In 2023, Bernina United States deployed Indition Online Forms & Surveys within its Indition commerce and dealer-portal environment. The implementation uses the Survey and Questionnaire application to operationalize dealer support intake, lead capture forms, and automated booking and registration workflows tied to customer and dealer interactions. Indition Online Forms & Surveys was configured to provide form authoring, conditional logic for registration flows, and automated notifications for dealer support cases. Configuration focused on reusable templates for lead forms and event registration, and on embedding survey and form endpoints into commerce touchpoints to capture structured data from both consumers and dealers. The implementation is embedded in Indition’s commerce stack that powers the ecommerce storefront shop.berninausa.com and the dealer portal at bernina.indition.com, providing a unified form and survey layer across the storefront and dealer support portal. Operational coverage is United States centric, supporting ecommerce customer journeys and dealer-facing support and registration processes within the dealer network. Governance emphasized centralized form template management and standardized intake workflows to reduce variation across dealer support channels. Rollout and operational ownership were aligned with commerce and dealer support teams to ensure form lifecycle management, version control, and automated routing of submissions into dealer support workflows.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Indition Legacy Indition Content Management Content Management Content Management n/a 2024 2024
In 2024, Bernina United States implemented Indition Content Management to power the BERNINA of America online store shop.berninausa.com and the BERNINA Commerce Connection dealer program in the United States. Bernina United States uses Indition Content Management, classified as Content Management, to support retail e-commerce and marketing automation functions across direct and dealer channels. The deployment is focused on automating catalog and promotion workflows to shorten publication cycles and enable dealer storefront ordering. The implementation includes Indition modules for Commerce, CMS, Marketing Automation, and ERP integration, with Indition Content Management orchestrating automated product and promotions feeds. Technical scope covers catalog management, promotion syndication, dealer ordering workflows, and feed orchestration to the Navision ERP integration. These functional capabilities align with standard Content Management workflows for product information management and commerce content delivery. Operational coverage centers on retail e-commerce merchandising, marketing teams, and the Commerce Connection dealer program across the United States. Governance and process changes shifted manual catalog update tasks to automated feed and marketing automation processes, enabling dealers to place orders online through the Commerce Connection channel. The stated outcomes include a reduction in manual catalog updates and the enablement of dealer online ordering, driven by the Indition Content Management implementation.
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Indition Legacy Indition Commerce Cloud eCommerce eCommerce Saudi Business Machines Company 2024 2024
In 2024 BERNINA of America implemented Indition Commerce Cloud as its primary eCommerce platform. The deployment powers the consumer storefront at shop.berninausa.com and the BERNINA Commerce Connection dealer program across the United States, consolidating catalog management and dealer commerce workflows under a single cloud application. Indition Commerce Cloud was configured to automate product and promotion updates, with explicit use of promotions and catalog synchronization features and a dealer portal experience for BERNINA Commerce Connection. The implementation emphasizes catalog orchestration, promotion management, and order capture workflows typical of eCommerce platforms, with configuration aimed at reducing manual catalog maintenance and accelerating fulfillment processes. The solution integrates directly with BERNINA's Navision ERP to synchronize product master data, pricing, inventory signals, and order records between Indition Commerce Cloud and backend systems. Operational coverage spans dealer sales and marketing teams as well as online order fulfillment functions, enabling dealers to access program pricing and promotions through the Commerce Connection integration. Rollout and governance included dealer program onboarding and automated update schedules for product and promotional feeds, with implementation support from Saudi Business Machines Company. Outcomes called out in implementation documents include reduced manual catalog maintenance and faster fulfillment, reflecting the focused alignment of Indition Commerce Cloud to BERNINA of America eCommerce dealer sales and marketing operations.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Data Management Platform CRM 2015 2015
Data Management Platform CRM 2019 2019
Digital Advertising Platform CRM 2025 2025
Listing Management CRM 2015 2015
Marketing Automation CRM 2025 2025
Sales Automation CRM 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cloud Storage IaaS 2020 2020
Content Delivery Network IaaS 2015 2015
Physical Security
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Mass Notification System Physical Security 2023 2023
IT Decision Makers and Key Stakeholders at Bernina United States
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Bernina United States Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Bernina United States Technographics

Bernina United States is a Manufacturing organization based in United States, with around 120 employees and annual revenues of $80.0 million.

Bernina United States operates a diverse technology stack with applications such as Indition Online Forms & Surveys, Indition Content Management and Indition Commerce Cloud, covering areas like Survey and Questionnaire, Content Management and eCommerce.

Bernina United States has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Indition.

Bernina United States recently adopted applications including Simpli.fi Platform in 2025, Indition Marketing Automation in 2025 and Indition Content Management in 2024, highlighting its ongoing modernization strategy.

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Our research team continuously updates Bernina United States’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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