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Bettega Cob Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
3C Plus Legacy 3C Plus Platform Call Center CRM n/a 2015 2015
In 2015, Bettega Cob adopted the 3C Plus Platform, an automatic dialer and cloud contact-center platform. The implementation targeted Bettega Digital, the company’s Brazilian collections call center operation, to enable remote and hybrid agent work and to centralize outbound dialing capabilities under a Call Center solution. Bettega Cob configured core automatic dialer functionality and cloud contact-center capabilities within the 3C Plus Platform, including campaign management, agent desktop interfaces, call sequencing and reporting workflows typical for a Call Center application. The platform configuration emphasized centralized administration and supervisor controls to manage campaigns, queues and agent performance monitoring. The 3C Plus Platform was instrumented to support faster provisioning and onboarding workflows for new agents. The deployment used a cloud-hosted architecture provided by 3C Plus, enabling distributed agent access across Bettega’s Brazilian operations and removing reliance on on-site dialer hardware. The cloud contact-center design supported remote and hybrid agent connectivity, session-based agent routing and centralized call logging, consistent with standard cloud Call Center patterns. Rollout was executed the same year, with the vendor case reporting immediate reductions in costs, higher productivity and faster onboarding of agents after the 3C Plus Platform went live. Governance focused on centralized campaign administration, supervisor monitoring and collections workflow alignment to operationalize the new cloud dialer and contact-center processes.
IT Decision Makers and Key Stakeholders at Bettega Cob
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Bettega Cob Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Bettega Cob Technographics

Bettega Cob is a Construction and Real Estate organization based in Brazil, with around 180 employees and annual revenues of $45.0 million.

Bettega Cob operates a diverse technology stack with applications such as 3C Plus Platform, covering areas like Call Center.

Bettega Cob has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as 3C Plus.

Bettega Cob recently adopted applications including 3C Plus Platform in 2015, highlighting its ongoing modernization strategy.

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