Manama, 1507,
Bahrain
BFC Bahrain Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BFC Bahrain and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 470 BFC Bahrain employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BFC Bahrain has purchased the following applications: Verloop for Chatbots and Conversational AI in 2020, Ripple Blockchain for Blockchain Platform in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BFC Bahrain is running and its propensity to invest more and deepen its relationship with Verloop , Ripple , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BFC Bahrain revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BFC Bahrain intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Verloop | Legacy | Verloop | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 BFC Bahrain implemented Verloop on its public website. The deployment uses Verloop, a Chatbots and Conversational AI application, to provide an embedded web chat experience for the bank's customer-facing digital channels.
The implementation centers on conversational workflows and automated FAQ handling, leveraging intent recognition and session continuity capabilities typical of Chatbots and Conversational AI. Configuration work focused on conversation scripting, web chat widget placement, and workflow orchestration to route common retail banking queries through automated flows while preserving escalation paths to human support.
Operational coverage is limited to the corporate website and digital customer touchpoints, serving retail banking customer service and online support functions. Governance emphasized content and flow management, iterative tuning of conversation scripts, and operational ownership by the bank’s digital channels and customer service teams to maintain the Verloop conversation layer on the site.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ripple | Legacy | Ripple Blockchain | Blockchain Platform | Blockchain | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2024 | 2024 |
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