Biffa
Kingsmill London Rd, Loudwater, High Wycombe,
London, HP10 9TD,
United Kingdom
London, HP10 9TD,
United Kingdom
44 08 0030-7307
Utilities
Biffa Technographics
Biffa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Biffa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8238 Biffa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Biffa has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2022, ClickLearn Platform for Digital Adoption in 2023, System Bookings for Reservation and Booking Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Biffa is running and its propensity to invest more and deepen its relationship with Microsoft , ClickLearn , System Bookings or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Biffa revenues, which have grown to $1.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Biffa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Biffa Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | n/a | 2022 | 2024 |
In 2022, Biffa began a greenfield implementation of Microsoft Dynamics 365 for Finance and Operations as an ERP Financial program. The initiative targeted core Finance, Procurement and Governance Risk and Compliance workstreams under appointed Workstream Leads.
The deployment progressed through a structured Analysis and Design phase, with Workstream Leads coordinating functional consultants, business analysts, process specialists and subject matter experts. Microsoft Dynamics 365 for Finance and Operations was configured to address Finance and Procurement modules and to support the GRC workstream, incorporating standard ERP Financial capabilities such as general ledger and accounts payable workflows, procurement sourcing and purchase to pay orchestration. A dedicated project manager role ran from May 2022 to May 2023 and guided A&D deliverables and gate reviews.
Operational coverage centered on Biffa teams based in High Wycombe, England, with cross functional alignment between finance and procurement business functions. Governance relied on phase gate reviews, evidenced by an A&D exit gate successfully passed April 2023, enabling progression to subsequent implementation phases. The program established application configuration, process design and stakeholder governance for Microsoft Dynamics 365 for Finance and Operations within Biffa's ERP Financial scope.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickLearn | Legacy | ClickLearn Platform | Digital Adoption | HCM | n/a | 2023 | 2023 |
In 2023, Biffa deployed the ClickLearn Platform as its Digital Adoption solution for Learning and Occupational Development within Biffa Waste Management. The implementation focused on centralized content creation and delivery to support training administration and learning operations across the company.
The ClickLearn Platform was used to author and publish training content, combining ClickLearn output with PowerPoint and imagery assets produced by the learning team. Configuration emphasized built content libraries, guided walkthroughs and published learning modules, with accessibility controls and content review workflows tailored to neurodiversity considerations.
Operational processes implemented alongside the ClickLearn Platform included user mapping to training groups, scheduling of sessions, inbox and training administration management, and ongoing liaison between consultants and project leads. Reporting was maintained through Excel trackers and dashboards to support learning admin and project governance without introducing new named system integrations.
Governance centered on iterative content review with a stated focus on neurodiversity and accessibility, formally linking content owners, reviewers and learning administrators to ensure correct user group assignment and training delivery. The narrative shows ClickLearn Platform, Digital Adoption, and Biffa Learning and Occupational Development functioning together to standardize content creation, scheduling and reporting workflows.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| System Bookings | Legacy | System Bookings | Reservation and Booking Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Biffa implemented System Bookings as an online delivery booking system for waste deliveries across UK sites. System Bookings is a Reservation and Booking Management application deployed to centralize booking intake and logistics scheduling for supplier deliveries.
The deployment configured core capabilities including real time tonnage availability, vehicle and delivery type fields, auto approval rules, and operational reporting including CO2 reporting. System Bookings provided supplier self service booking interfaces and booking validation logic consistent with delivery slot management and capacity control.
Operational coverage focused on Biffa sites across the United Kingdom and targeted logistics and delivery management functions, with suppliers using the system to book delivery slots directly. Reporting functionality supported operational oversight and CO2 reporting for sustainability visibility.
Governance and workflow changes codified auto approval rules into the booking process, shifting routine approvals to system automation and tightening operational controls over inbound deliveries. The implementation enabled supplier self service booking and strengthened operational controls for Biffa logistics as described on the vendor case page.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2016 | 2016 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2019 | 2019 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Fleet Management | SCM |
|
2014 | 2014 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Tracking and Recording | CRM |
|
2020 | 2020 |
|
|
|
|
|
CRM | CRM |
|
2008 | 2008 |
|
|
|
|
|
CRM | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2023 | 2023 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2022 | 2024 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Biffa
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Biffa Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Biffa IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Biffa digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Biffa Technographics
Biffa is a Utilities organization based in United Kingdom,
with around 8238 employees and annual revenues of $1.35 billion.
Biffa operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, ClickLearn Platform and System Bookings,
covering areas like ERP Financial, Digital Adoption and Reservation and Booking Management.
Biffa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, ClickLearn and System Bookings.
Biffa recently adopted applications including
ClickLearn Platform in 2023, ServiceNow ITSM in 2023 and Microsoft Dynamics 365 for Finance and Operations in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Biffa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Biffa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Biffa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.