Ottawa, K1B 5N3, ON,
Canada
Big City W&D Technographics
Big City W&D Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Big City W&D and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2 Big City W&D employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Big City W&D has purchased the following applications: Zoho Books for ERP Financial in 2022, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Big City W&D is running and its propensity to invest more and deepen its relationship with Zoho Corp. , LiveHelpNow , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Big City W&D revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Big City W&D intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Big City W&D Tech Stack and Enterprise Applications
Big City W&D ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Books | ERP Financial | ERP | n/a | 2022 | 2022 |
In 2022, Big City W&D implemented Zoho Books to manage core ERP Financial functions for accounting and customer billing. Zoho Books is deployed as a cloud SaaS application and is surfaced on the company website to support customer invoicing and payment flows, linking public-facing order or inquiry pages to back office billing records.
Configuration emphasizes standard financial modules including invoicing and accounts receivable, expense tracking, bank reconciliation, and basic bookkeeping workflows scaled to a two person operations model. Operational ownership is centralized within the small finance and administrative function, with the implementation focused on streamlined billing workflows, recordkeeping and online invoice presentation via the company website, using Zoho Books as the primary ERP Financial system for accounting and billing.
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Big City W&D AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Big City W&D implemented LiveHelpNow Live Chat on its public website. Big City W&D uses LiveHelpNow Live Chat within the Chatbots and Conversational AI category to support customer service and lead capture directly through web visitor interactions.
The deployment is an embedded website chat widget configured for live operator routing, proactive messaging, canned responses, visitor monitoring, and transcript logging, reflecting standard Chatbots and Conversational AI capabilities. With two employees the operational model concentrates chat handling with the business owners or a very small operations staff, with governance centered on availability hours, message templates, and simple chat handling workflows. The LiveHelpNow Live Chat implementation emphasizes front end integration, browser based operator consoles, and retained chat transcripts to manage sales inquiries and service requests on the company website.
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Big City W&D Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Big City W&D deployed Google Workspace (Formerly Google G-Suite) for Collaboration. The deployment serves the two-person Canadian construction and real estate firm as the primary cloud platform for corporate email, calendaring, cloud document storage, and real-time collaborative editing.
Google Workspace (Formerly Google G-Suite) is surfaced on the company website and is provisioned as the organization domain for client and supplier communications. Functional modules in use align with standard Collaboration capabilities, including Gmail for email, Google Drive for cloud storage, Google Docs and Google Sheets for document and spreadsheet collaboration, Google Calendar for scheduling, and Google Meet for remote meetings. Governance and user management are lightweight and organization wide, reflecting the two-employee operational footprint and supporting administrative, sales, and field coordination workflows common to construction and real estate businesses.
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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Big City W&D CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2022 | 2022 |
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CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Big City W&D PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Big City W&D IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Big City W&D
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Big City W&D Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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