BJ's Restaurants
7755 Center Avenue Suite 300,
Huntington Beach, 92647, CA,
United States
Huntington Beach, 92647, CA,
United States
1 714-500-2400
Leisure and Hospitality
BJ's Restaurants Technographics
BJ's Restaurants Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BJ's Restaurants and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 21000 BJ's Restaurants employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BJ's Restaurants has purchased the following applications: Shift4 Payments for Payment Processing in 2022, Infor PeopleAnswers for Workforce Analytics, Talent Sourcing in 2016, Ingenico mPOS for Point Of Sale in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BJ's Restaurants is running and its propensity to invest more and deepen its relationship with Shift4 , Infor , Ingenico Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BJ's Restaurants revenues, which have grown to $1.36 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BJ's Restaurants intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BJ's Restaurants Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shift4 | Legacy | Shift4 Payments | Payment Processing | ERP Financial Management | n/a | 2022 | 2023 |
In 2022, BJ's Restaurants contracted Shift4 to deploy Shift4 Payments across its U.S. estate under a multi-year agreement, implementing Payment Processing services focused on restaurant point-of-sale and payment processing tied to finance and point-of-sale functions. The engagement encompassed a POS as-a-service model branded around SkyTab POS and end-to-end payments, positioning the vendor to provide both in-store transaction processing and ongoing SaaS POS management.
The implementation centered on SkyTab POS as-a-service combined with end-to-end Shift4 Payments capabilities, reflecting standard Payment Processing workflows such as payment gateway routing, card present and card not present authorization, tokenization for stored credentials, and tip and check management at the point of sale. Configuration emphasized POS-level functionality for restaurant ordering and payments, with centralized provisioning and remote configuration typical of POS SaaS deployments.
Operational coverage was defined across BJ's U.S. locations, with deployments and migrations staged into 2023 as site rollouts completed. The program impacted store operations and back-office finance functions, including transaction capture, payments reconciliation, and point-of-sale continuity across restaurant sites.
Governance was structured as a multi-year commercial agreement with phased rollouts across locations, enabling centralized control over POS configuration and payment processing policies through the Shift4 Payments platform. The engagement was expected to begin delivering material recurring revenue to the vendor and to be realized across locations into 2023 as deployments and migrations completed.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor PeopleAnswers | Workforce Analytics, Talent Sourcing | HCM | n/a | 2016 | 2016 |
In 2016, BJ's Restaurants implemented Infor PeopleAnswers as the applicant tracking system on its corporate careers site. Infor PeopleAnswers is deployed to support Workforce Analytics,Talent Sourcing functions, managing online candidate registration, job posting and application workflows through a vendor-hosted portal. The public PeopleAnswers registration endpoint is linked from BJ's Restaurants’ careers pages, indicating a cloud-hosted applicant portal architecture rather than an embedded custom application on the corporate web servers.
Functional configuration focused on applicant tracking modules, candidate registration and profile capture, configurable application forms, screening workflows and the platform’s workforce analytics and sourcing capabilities consistent with Workforce Analytics,Talent Sourcing. The deployment is operated through the Infor PeopleAnswers interface and is governed by BJ's Talent Acquisition operations for managing job templates, candidate workflows and sourcing activity, centralizing external hiring activity through the vendor portal.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ingenico Group | Legacy | Ingenico mPOS | Point Of Sale | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, BJ's Restaurants implemented Ingenico mPOS as a core payment capture component within its Point Of Sale environment. The deployment at BJ's Restaurants, Inc. supports EMV payment acceptance across a mixed device fleet that includes Ingenico EMV readers, dedicated POS terminals, Android and iPad tablets, and receipt printers, and the implementation sits alongside POSi Touch software used for transaction and order routing.
Ingenico mPOS was configured to provide mobile point of sale functionality and terminal management capabilities consistent with Point Of Sale platforms, including device provisioning, firmware update workflows, and secure payment processing. The environment interfaces with front of house and kitchen operational flows, and support documentation records payment device configurations, incident resolution steps, and standard operating procedures for tills and mobile checkout devices.
Operational governance for Ingenico mPOS at BJ's Restaurants is centered on the IT helpdesk and ServiceNOW ticketing for incident and problem management, with escalation paths that include vendor coordination and on site third party technicians. Network level support covers WAN and LAN troubleshooting to maintain POS connectivity, and existing integrations in the restaurant ecosystem include POSi Touch and online ordering links to third party delivery platforms such as DoorDash, Grubhub, and UberEats, which are part of the overall Point Of Sale and order fulfillment workflow.
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Point Of Sale | ERP Services and Operations |
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2018 | 2018 |
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Restaurant Management | ERP Services and Operations |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Intelligent Process Automation | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Loyalty | CRM |
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2012 | 2012 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at BJ's Restaurants
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BJ's Restaurants Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BJ's Restaurants Technographics
BJ's Restaurants is a Leisure and Hospitality organization based in United States,
with around 21000 employees and annual revenues of $1.36 billion.
BJ's Restaurants operates a diverse technology stack with applications such as
Shift4 Payments, Infor PeopleAnswers and Ingenico mPOS,
covering areas like Payment Processing, Workforce Analytics, Talent Sourcing and Point Of Sale.
BJ's Restaurants has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Shift4, Infor and Ingenico Group.
BJ's Restaurants recently adopted applications including
ClaySys RPA Genie in 2023, Shift4 Payments in 2022 and EPSoft EZFlow in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BJ's Restaurants’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BJ's Restaurants’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BJ's Restaurants technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.