Redding, 96002, CA,
United States
Black Bear Diner, Inc Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Black Bear Diner, Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1350 Black Bear Diner, Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Black Bear Diner, Inc has purchased the following applications: iSolved Hire for Applicant Tracking System in 2019, NCR Voyix Aloha POS for Point Of Sale in 2020, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Black Bear Diner, Inc is running and its propensity to invest more and deepen its relationship with iSolved , Intertek , NCR Voyix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Black Bear Diner, Inc revenues, which have grown to $280.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Black Bear Diner, Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iSolved | Legacy | iSolved Hire | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Black Bear Diner, Inc implemented iSolved Hire, an Applicant Tracking System. The deployment centralized job requisition management, candidate sourcing, resume parsing, interview scheduling, and onboarding-trigger workflows to standardize hiring operations across the organization.
iSolved Hire was configured with requisition templates, candidate stage workflows, automated communications, and compliance reporting to support recruiting and HR functions. The implementation covered corporate and restaurant hiring activities for Black Bear Diner, Inc with governance controls such as defined approval workflows, role-based recruiter and hiring manager permissions, and standardized job templates to streamline high-volume hourly recruitment. iSolved Hire is listed as a customer on the vendor website.
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Learning and Development | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NCR Voyix | Legacy | NCR Voyix Aloha POS | Point Of Sale | ERP Services and Operations | n/a | 2020 | 2021 |
In 2020, Black Bear Diner, Inc implemented NCR Voyix Aloha POS to consolidate front-of-house transaction and order workflows, using the Point Of Sale application to support restaurant operations. The deployment emphasized core Point Of Sale capabilities across customer-facing functions, aligning the NCR Voyix Aloha POS with server, host, and to-go workflows.
NCR Voyix Aloha POS was configured to handle order entry, table management, waitlist management, phone and in-person to-go ordering, check-out and payment processing, and menu upsell prompts. Servers documented using Aloha POS to seat guests, provide wait-time estimates, place guests on a waitlist, take accurate food and beverage orders, enter to-go orders by phone and in person, process customer payments, and prepare packaged to-go orders.
Operational coverage included front-of-house staff and kitchen communication at company restaurant sites, with explicit usage recorded at the Palmdale, California location from April 2022 to December 2022. Governance centered on standardized host and server workflows for seating, order entry, upsell execution, and to-go packaging, with training focused on consistent use of NCR Voyix Aloha POS for daily service routines.
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Restaurant Management | ERP Services and Operations |
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2018 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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