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Blackberry UK, formerly Research In Motion UK Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Blackberry UK, formerly Research In Motion UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 213 Blackberry UK, formerly Research In Motion UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blackberry UK, formerly Research In Motion UK has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2007, Adobe Dynamic Media Classic (ex Adobe Scene7) for Content Management in 2023, Avaya Contact Center Select for Call Center in 2007 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blackberry UK, formerly Research In Motion UK is running and its propensity to invest more and deepen its relationship with Cisco Systems , Adobe Systems , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blackberry UK, formerly Research In Motion UK revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blackberry UK, formerly Research In Motion UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2007 | 2007 |
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Audio Video and Web Conferencing | Collaboration |
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2007 | 2007 |
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PBX, VoiP and Phone Systems | Collaboration |
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2007 | 2007 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Dynamic Media Classic (ex Adobe Scene7) | Content Management | Content Management | n/a | 2023 | 2023 |
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Digital Asset Management | Content Management |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Contact Center Select | Call Center | CRM | n/a | 2007 | 2007 |
In 2007 Blackberry UK deployed Avaya Contact Center Select as its Call Center solution. The deployment was operated within a multi-clustered Cisco Unified Communications environment where a Telecom Engineer performed day to day administration, troubleshooting and routine maintenance to sustain contact center operations.
Avaya Contact Center Select was configured to deliver core Call Center capabilities, including automatic call distribution, interactive voice response driven routing, skill based routing and operational reporting to support customer contact workflows. The engineering team participated in the migration of an Interactive Intelligence contact center system to Avaya Contact Center Select, and validated configuration, IVR scripts and routing policies during cutover activities.
The Avaya Contact Center Select implementation was integrated into the broader communications stack, working alongside Cisco Unified Communication Manager clusters and supporting Cisco MeetingPlace and external WebEx conferencing for agent and supervisor collaboration. External service delivery partners were integrated into the contact center environment to support outsourced or partner handled queues, and the solution was adapted to accommodate corporate acquisition integration and geographical expansion requirements.
Governance and rollout followed a structured specification, evaluation, testing and deployment cycle, with business units engaged to define new requirements and acceptance criteria. The program included technical specifications for integration points, iterative testing with business stakeholders, and deployment activities tied to communication system upgrades, including coordinated upgrades of Cisco Unified Communication Manager from version 6 to 7 and then to 9 to maintain interoperability with the Call Center platform.
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Customer Engagement, Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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