Blackburn with Darwen Borough Council
Old Town Hall, King William St, Ewood Park,
Blackburn, BB1 7DY,
United Kingdom
Blackburn, BB1 7DY,
United Kingdom
44 12 5458-5585
Government
Blackburn with Darwen Borough Council Technographics
Blackburn with Darwen Borough Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blackburn with Darwen Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2605 Blackburn with Darwen Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blackburn with Darwen Borough Council has purchased the following applications: Vivup for Benefits Administration in 2020, Civica Financials for Government ERP in 2018, Rocket.chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blackburn with Darwen Borough Council is running and its propensity to invest more and deepen its relationship with Vivup , Moodle , Better Impact or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blackburn with Darwen Borough Council revenues, which have grown to $564.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blackburn with Darwen Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blackburn with Darwen Borough Council Tech Stack and Enterprise Applications
Blackburn with Darwen Borough Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vivup | Legacy | Vivup | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020, Blackburn with Darwen Borough Council implemented Vivup as its employee benefits platform. Vivup provides Benefits Administration through a web portal at bwd.vivup.co.uk, requiring employees to register and log in to browse and access benefit offerings.
The implementation emphasizes employee self-service workflows typical of Benefits Administration platforms, including user registration, authentication, benefits browsing, and enrollment orchestration. Configuration activity focused on cataloging benefit packages, provisioning employee accounts, and applying entitlement and eligibility rules to reflect council benefit structures, with Vivup serving as the public-facing brand and operational interface for those functions.
Governance and operational ownership sit with HR and employee engagement functions, which control registration pathways and benefit visibility through portal configuration. Access control and mandatory registration are enforced as primary controls, making the Vivup sign-in URL the centralized access point for council staff to view and manage benefits.
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Learning and Development | HCM |
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2019 | 2019 |
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Volunteer Management | HCM |
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2020 | 2020 |
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Blackburn with Darwen Borough Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica Financials | Government ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Blackburn with Darwen Borough Council deployed Civica Financials v17.5 to centralize its corporate finance operations. Civica Financials is recorded as the council's finance application within the Government ERP category and serves as the primary system for transactional accounting and statutory reporting.
The implementation concentrated on core financial modules common to Government ERP deployments, including general ledger, accounts payable, accounts receivable, budgetary control, fixed assets and financial reporting. Configuration work emphasized a local government chart of accounts, multi-fund accounting rules and period close workflows, enabling consistent posting, month end control and consolidated financial statements.
Operational coverage centers on council finance teams and departmental transactional owners, consolidating supplier payments, revenue collection postings and internal recharge processes. Governance was established through role based access controls, approval workflows for invoices and journal entries, and scheduled period close procedures to support auditability and compliance with public sector accounting practices.
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Blackburn with Darwen Borough Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Blackburn with Darwen Borough Council deployed Rocket.chat on its website as a Chatbots and Conversational AI channel for resident engagement. The implementation uses Rocket.chat as the council's web chat interface to handle citizen facing enquiries and to provide a conversational front door for online services.
The deployment leverages core Chatbots and Conversational AI capabilities common to the category, including a web chat widget and real time messaging that support automated conversational responses, agent handoff and transcript capture for case handling. Configuration work concentrated on conversation flows, response templates, channel moderation and role based administrative controls within Rocket.chat to align chat behavior with council service processes.
Operational coverage is centered on the council website and is intended to support customer service and web teams managing resident interactions across Blackburn with Darwen. Governance activity included defining moderation and escalation workflows, content governance for automated replies and administrative channel management in Rocket.chat to control access and audit conversational records.
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Blackburn with Darwen Borough Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Blackburn with Darwen Borough Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Enterprise Content Management | Content Management |
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2014 | 2014 |
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Blackburn with Darwen Borough Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2018 | 2018 |
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Blackburn with Darwen Borough Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Blackburn with Darwen Borough Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2014 | 2014 |
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Blackburn with Darwen Borough Council Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Blackburn with Darwen Borough Council
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Blackburn with Darwen Borough Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Blackburn with Darwen Borough Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Blackburn with Darwen Borough Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Blackburn with Darwen Borough Council Technographics
Blackburn with Darwen Borough Council is a Government organization based in United Kingdom,
with around 2605 employees and annual revenues of $564.0 million.
Blackburn with Darwen Borough Council operates a diverse technology stack with applications such as
Vivup, Civica Financials and Rocket.chat,
covering areas like Benefits Administration, Government ERP and Chatbots and Conversational AI.
Blackburn with Darwen Borough Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Vivup, Civica and Rocket.chat.
Blackburn with Darwen Borough Council recently adopted applications including
VTS RFID Vision System in 2023, Vivup in 2020 and Volunteer Impact in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blackburn with Darwen Borough Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blackburn with Darwen Borough Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blackburn with Darwen Borough Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.