Blue Cross and Blue Shield of North Carolina
4615 University Drive,
Durham, 27707, NC,
United States
Durham, 27707, NC,
United States
1 919-489-7431
Insurance
Blue Cross and Blue Shield of North Carolina Technographics
Blue Cross and Blue Shield of North Carolina Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blue Cross and Blue Shield of North Carolina and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Blue Cross and Blue Shield of North Carolina employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blue Cross and Blue Shield of North Carolina has purchased the following applications: Infor CloudSuite Expense Management for Expense Management in 2009, Phenom Talent CRM for Candidate Relationship Management in 2015, Cognizant TriZetto Facets for Core Admin Processing System in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blue Cross and Blue Shield of North Carolina is running and its propensity to invest more and deepen its relationship with Infor , Phenom , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blue Cross and Blue Shield of North Carolina revenues, which have grown to $12.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blue Cross and Blue Shield of North Carolina intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blue Cross and Blue Shield of North Carolina Tech Stack and Enterprise Applications
Blue Cross and Blue Shield of North Carolina ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor CloudSuite Expense Management | Expense Management | ERP | n/a | 2009 | 2009 |
In 2009, Blue Cross and Blue Shield of North Carolina implemented Infor CloudSuite Expense Management to centralize employee expense handling within the Expense Management category. The deployment positioned Infor CloudSuite Expense Management as the application for expense capture, approval routing, and expense reporting across finance and HR functions.
Project activities included configuration of expense modules and approval workflows, while concurrently project managing Lawson environment and application upgrades to versions 8.1 and 9.0 and delivering Lawson employee expense functionality. Workstreams covered Lawson Business Intelligence, Lawson GL chart redesign, OneSource AP 1099 printing, and AP imaging and workflow, aligning expense controls with general ledger and accounts payable processes.
Integrations and operational coverage addressed AP imaging and workflow and OneSource AP 1099 printing, with UAT test plans and cases completed for Lawson employee expense, Lawson journal entry workflow, AP imaging and workflow, and AP 1099 printing. Production support was provided for Lawson Financials, Lawson employee expense, AP imaging and workflow, and AP 1099 printing to sustain finance, accounts payable, and payroll adjacent operations.
Governance followed Enterprise Project Office guidelines and project life cycle best practices, with formal UAT completion and production support activities documented for the Lawson components. The program focused on embedding Infor CloudSuite Expense Management into existing finance and HR processes while maintaining Lawson platform stability through upgrades and operational support.
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Blue Cross and Blue Shield of North Carolina HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2015 | 2015 |
In 2015, Blue Cross and Blue Shield of North Carolina implemented Phenom Talent CRM to centralize candidate engagement across its recruiting function. The deployment used the Phenom People platform to establish a Candidate Relationship Management capability that supports the company careers site and talent community.
The implementation configured core Candidate Relationship Management modules, including talent pool segmentation, candidate profile management, automated candidate engagement campaigns, event and career fair workflows, and referral tracking. Workflows emphasized candidate lifecycle orchestration, nurture cadences, and recruiter queue management, aligning CRM records with applicant touchpoints captured through the careers site.
Operational integration linked Phenom Talent CRM to the public careers site at careers.bluecrossnc.com and the joint talent community landing page, enabling direct capture of candidate records and opt-in campaign enrollment through site forms. The system was provisioned for corporate talent acquisition, campus recruiting, and employer brand teams, consolidating candidate data and communication history for recruiting and HR operations.
Governance established centralized CRM ownership within HR talent acquisition with standardized campaign approval processes and data access controls to manage candidate communications and consent. This implementation positions Phenom Talent CRM as the Candidate Relationship Management backbone for Blue Cross and Blue Shield of North Carolina without asserting integrations or outcomes beyond the documented careers site linkage.
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2020 | 2020 |
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Blue Cross and Blue Shield of North Carolina ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | SS&C PowerMHS | Cognizant TriZetto Facets | Core Admin Processing System | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Blue Cross and Blue Shield of North Carolina implemented Cognizant TriZetto Facets as its Core Admin Processing System to consolidate enrollment, billing, and claims workflows. The engagement targeted migration of all Large Groups with 51+ members and expanded support for Inter-Plan Program Host members, establishing Facets as the central processing engine for those lines of business.
The implementation configured Cognizant TriZetto Facets to carry Enrollment, Billing, and Claims processing functions that had been executed on SS&C PowerMHS, applying standard Core Admin Processing System capabilities such as eligibility determination, premium invoicing orchestration, and claims adjudication rules. Configuration work focused on mapping Blue Cross NC product definitions and membership cohorts into Facets processing modules, and aligning claims editing, bundling, and reimbursement rule sets to Facets’ rule execution framework.
Cognizant served as the vendor for TriZetto Facets and the project involved replacing SS&C PowerMHS with Facets as the authoritative transaction platform. Deployment architecture centered on an enterprise instance of Cognizant TriZetto Facets as the primary administrative processing backbone, integrating plan host membership data and large group enrollment feeds into Facets’ core transaction pipeline.
Governance for the migration emphasized policy continuity, with medical policies that applied on SS&C PowerMHS retained and provider-related policies associated with other PowerMHS products transitioned to operate within Facets. The stated purpose was to improve consistency and predictability by applying existing Blue Cross NC policies and procedures to the new platform, supported by contract Enterprise Business Analyst resources during the Oct 2017 to May 2019 execution window.
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Legal Practice Management | ERP Services and Operations |
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2019 | 2019 |
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Medical Care Management | ERP Services and Operations |
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2024 | 2024 |
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Blue Cross and Blue Shield of North Carolina Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Process Mining | Analytics and BI |
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2020 | 2020 |
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Blue Cross and Blue Shield of North Carolina Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Blue Cross and Blue Shield of North Carolina Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2019 | 2019 |
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Document Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Blue Cross and Blue Shield of North Carolina CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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Blue Cross and Blue Shield of North Carolina ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Blue Cross and Blue Shield of North Carolina SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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Blue Cross and Blue Shield of North Carolina PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Replication | PaaS |
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2019 | 2019 |
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Master Data Management | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Robotic Process Automation | PaaS |
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2015 | 2015 |
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Blue Cross and Blue Shield of North Carolina IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Blue Cross and Blue Shield of North Carolina
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Operational Analytics and Performance Reporting | Director | IT | |
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Director; Enterprise Analytics | Director | IT | |
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Manager of Analytics | Manager | Finance | |
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Director of Financial Operations | Director | Finance | |
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SVP - Chief Financial Officer and Treasurer | CXO | Finance | |
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Senior Vice President, Chief Operating Officer | CXO | Operations | |
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Chief Information Officer | CXO | IT | |
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Service Delivery Manager - IT Sourcing Governance | Manager | IT | |
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Vice President, Information Systems | VP | IT | |
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Director, COO Financial Support | Director | Finance | |
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Director, Financial Systems | Director | IT | |
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Director - Expense Management | Director | Finance | |
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VP, Enterprise Sourcing Governance | VP | Procurement | |
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Director, Strategic Sourcing & Procurement | Director | Procurement | |
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VP, IT Solution Delivery | VP | IT | |
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Vice President, Treasurer & Chief Risk Officer | CXO | Risk | |
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Director, Finance Strategy | Director | Finance | |
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Chief Purchasing Officer | CXO | Procurement | |
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VP, People Analytics & HR Technology | VP | HR | |
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Senior Vice President, Chief People Officer | CXO | HR | |
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CTO | CXO | Finance | |
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Big Data Strategist | Manager | IT | |
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Team Leader, IT Architecture | Manager | IT | |
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VP, Head of Talent Management | VP | HR | |
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Manager, Talent Operations | Manager | HR | |
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Manager, Sales Incentives and Performance | Manager | Sales | |
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Director, Medicare Sales | Director | Finance | |
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Account Executive | Manager | Sales | |
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Regional Sales Executive | Manager | Sales | |
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Vice President, People Strategies | VP | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Data Analyst for Sales Incentives | Manager | Sales | |
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Director, Compensation | Director | HR | |
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Senior Compensation Advisor | Manager | HR | |
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Vice President Claims and Configuration | VP | Customer Service | |
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Director Claims | Director | Customer Service | |
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Senior Vice President, Chief Legal Officer | CXO | Legal | |
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Director, Corporate Compliance | Director | Finance | |
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Vice President & Deputy General Counsel | VP | Legal | |
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Director, IT Governance Risk and Compliance | Director | IT | |
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Senior Manager of Operations | Manager | Operations | |
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Commisson Specialist | Manager | Sales | |
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Salesforce Administrator | Manager | Marketing | |
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Principal Salesforce Administrator | Manager | Marketing | |
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Principal Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Principal Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator/Solution Delivery/Deployment Manager | Manager | Marketing | |
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Senior Salesforce Administrator at Blue Cross Blue Shield | Manager | Marketing | |
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Sr. SQL Server Database Administrator at Blue Cross Blue Shield NC | Non Manager | IT | |
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Lead Database Administrator (Teradata Managed Services) | Non Manager | IT | |
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Manager, Digital Platform & Data Optimization | Manager | IT | |
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Chief Technology Officer | CXO | IT | |
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Manager IT Infrastructure Solutions | Manager | IT | |
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AVP. Operations Process and System Strategy | VP | IT | |
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Apps Being Evaluated by Blue Cross and Blue Shield of North Carolina Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Blue Cross and Blue Shield of North Carolina IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Blue Cross and Blue Shield of North Carolina digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Blue Cross and Blue Shield of North Carolina Technographics
Blue Cross and Blue Shield of North Carolina is a Insurance organization based in United States,
with around 5000 employees and annual revenues of $12.00 billion.
Blue Cross and Blue Shield of North Carolina operates a diverse technology stack with applications such as
Infor CloudSuite Expense Management, Phenom Talent CRM and Cognizant TriZetto Facets,
covering areas like Expense Management, Candidate Relationship Management and Core Admin Processing System.
Blue Cross and Blue Shield of North Carolina has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Phenom and Cognizant.
Blue Cross and Blue Shield of North Carolina recently adopted applications including
MHK CareProminence in 2024, AllazoHealth in 2021 and ServiceNow ITSM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blue Cross and Blue Shield of North Carolina’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blue Cross and Blue Shield of North Carolina’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blue Cross and Blue Shield of North Carolina technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.