Berlin, 10367,
Germany
bluepartner Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by bluepartner and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 140 bluepartner employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that bluepartner has purchased the following applications: Tenios Cloud Communications for PBX, VoiP and Phone Systems in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems bluepartner is running and its propensity to invest more and deepen its relationship with Tenios or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing bluepartner revenues, which have grown to $27.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for bluepartner intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tenios | Legacy | Tenios Cloud Communications | PBX, VoiP and Phone Systems | Collaboration | n/a | 2024 | 2024 |
In 2024 bluepartner implemented Tenios Cloud Communications to introduce automated voice handling into its Berlin contact center, aligning the deployment with its Customer Service/Contact Center operations in Germany. The Tenios Cloud Communications implementation is categorized as PBX, VoiP and Phone Systems and was directed at improving call routing and first‑contact handling for customer service workflows.
The deployment centered on TENIOS Voicebot automation to handle routine inquiries, with configuration focused on intent detection, IVR orchestration, and automated call triage. Functional modules in use included the TENIOS Voicebot for conversational automation and cloud PBX capabilities to manage session control, call flows, and SIP signaling within the contact center environment.
Integrations were organized around Cloud PBX and SIP connectivity to embed the Voicebot into live telephony channels, enabling automated interactions to process inbound calls before escalation to human agents. Operational coverage was explicitly the Berlin contact center and the broader Customer Service/Contact Center function in Germany, with the solution operating as a cloud communications layer that interfaces with existing telephony endpoints and agent routing.
Governance and workflow restructuring concentrated on reworking call routing and escalation policies so the TENIOS Voicebot could resolve routine requests autonomously, reducing unnecessary transfers to agents. As a result of the implementation bluepartner lowered call transfer rates from 19% to 2% and reduced manual workload and associated costs, demonstrating measurable impact on contact center operations following the Tenios Cloud Communications rollout.
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