Bluestone National Park Resort
Canaston Wood Narberth,
Pembrokeshire, SA67 8DE,
United Kingdom
Pembrokeshire, SA67 8DE,
United Kingdom
44 18 3486 2400
Leisure and Hospitality
Bluestone National Park Resort Technographics
Bluestone National Park Resort Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bluestone National Park Resort and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Bluestone National Park Resort employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bluestone National Park Resort has purchased the following applications: Infor SunSystems for ERP Financial in 2016, Rocket.chat for Chatbots and Conversational AI in 2020, Algolia Search for Application, Web and Enterprise Search in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bluestone National Park Resort is running and its propensity to invest more and deepen its relationship with Infor , Rocket.chat , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bluestone National Park Resort revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bluestone National Park Resort intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bluestone National Park Resort Tech Stack and Enterprise Applications
Bluestone National Park Resort ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | Touchstone Group | 2016 | 2016 |
In 2016 Bluestone National Park Resort upgraded Infor SunSystems from version 5.3 to version 6.2, applying the Infor SunSystems platform as its ERP Financial solution for core accounting and ledger control. The upgrade established Infor SunSystems as the resort's primary ERP Financial application to support centralized finance and accounting processes.
The implementation configured core ERP Financial modules including general ledger, accounts payable, accounts receivable, cash management, and financial reporting, with workstreams that aligned chart of accounts, period close routines, and reporting packs to hospitality revenue and cost structures. Configuration tasks included role-based security setup, workflow definitions for supplier payments, and standardization of month end procedures.
Operational coverage focused on the resort's finance and accounting functions across its United Kingdom operations, consolidating transactional posting, supplier settlements, and cash reconciliation within Infor SunSystems. The deployment concentrated on internal financial workflows and ledger consolidation to support the accounting organization.
TouchstoneFMS carried out the project end to end and provided post-delivery support, with Touchstone Group recorded as the implementation partner. Delivery activities documented by the implementer included configuration, data migration, user acceptance testing, training, and go-live assistance to sustain Infor SunSystems 6.2 operations at Bluestone National Park Resort.
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Bluestone National Park Resort AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Bluestone National Park Resort implemented Rocket.chat on its website. The deployment uses Rocket.chat to provide customer-facing conversational capabilities within the Chatbots and Conversational AI category for guest engagement and inquiry handling.
The implementation centered on an embedded website chat interface paired with an operator console, configured to support live agent messaging, automated bot interactions, persistent session context, file transfer, and canned responses. Rocket.chat was configured to handle session handoff from automated responses to human agents, role based operator queues, and channel segregation to align with hospitality service workflows. Configuration emphasized administrative controls for agent roles, conversation routing rules, and template response management.
Operational coverage focused on customer facing functions including guest services, reservations, and on site guest support through the website, consolidating inbound web inquiries into a central Rocket.chat operator interface. The architecture connected the website widget to Rocket.chat's messaging layer and administrative console to enable real time routing and agent assignment, and to maintain conversation context across sessions. The implementation exposed standard Chatbots and Conversational AI functional terminology such as conversational scripts, escalation workflows, and operator monitoring.
Governance and operations were structured around administrative configuration of channels and roles, scripted conversational flows, and defined escalation paths from automated bot to human agent to standardize responses across shifts. By embedding Rocket.chat into the website, Bluestone National Park Resort established a centralized conversational platform in the Chatbots and Conversational AI category to support web based guest engagement and booking related interactions.
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Bluestone National Park Resort Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020, Bluestone National Park Resort deployed Algolia Search on their website. Bluestone National Park Resort implemented Algolia Search as an Application, Web and Enterprise Search solution to improve content discovery, support booking discovery workflows, and surface activities and accommodation options across the public site.
The implementation focused on search indexing and front-end search UX capabilities, including searchable indexing of accommodation inventory, activities, offers and editorial content, faceted navigation, autocomplete and search-as-you-type response, and ranking configuration to tune relevance. Algolia Search was configured to host the search index and deliver low-latency query responses, with relevance tuning and query rules applied to align results with guest intent and commercial priorities.
Integration work centered on embedding Algolia Search into the website front-end and establishing an indexing pipeline to push site content into Algolia via API-based feeds and incremental updates. Operational coverage emphasized the public website and guest-facing discovery paths, with business functions impacted including marketing, revenue/booking discovery, and guest experience.
Governance relied on ongoing relevance management and content taxonomy alignment to maintain index quality, with product and marketing stakeholders owning tuning and content cadence. The deployment reflected a SaaS search architecture using Algolia Search, with continuous indexing and configuration controls to support iterative improvements to site search behavior.
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Web Content Management | Content Management |
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2021 | 2021 |
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Bluestone National Park Resort IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Bluestone National Park Resort CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bluestone National Park Resort
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Management Accountant | Manager | Finance | |
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Interim Finance Director | Director | Finance | |
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CEO | CXO | Finance | |
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Apps Being Evaluated by Bluestone National Park Resort Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bluestone National Park Resort IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bluestone National Park Resort digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Bluestone National Park Resort Technographics
Bluestone National Park Resort is a Leisure and Hospitality organization based in United Kingdom,
with around 700 employees and annual revenues of $37.0 million.
Bluestone National Park Resort operates a diverse technology stack with applications such as
Infor SunSystems, Rocket.chat and Algolia Search,
covering areas like ERP Financial, Chatbots and Conversational AI and Application, Web and Enterprise Search.
Bluestone National Park Resort has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Rocket.chat and Algolia.
Bluestone National Park Resort recently adopted applications including
About Livefyre in 2021, Cloudflare CDN in 2021 and Mimecast Email Security in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bluestone National Park Resort’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bluestone National Park Resort’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bluestone National Park Resort technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.