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BNP Paribas Factor S.A. Data, Technology Stack, and Enterprise Applications
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Topdesk Legacy TOPdesk Incident Management Incident Management ITSM n/a 2016 2016
In 2016, BNP Paribas Factor S.A. implemented TOPdesk Incident Management to centralize incident handling across its France operations for its approximately 750 employees. The deployment targeted the Incident Management use case and established TOPdesk Incident Management as the primary system for logging and tracking IT incidents. The implementation emphasized Level I and II incident management and proximity support using the TOPDESK tool, with configuration focused on ticket creation, incident classification, priority assignment, lifecycle tracking, and defined escalation paths. TOPdesk Incident Management was configured to support standard incident workflows, knowledge capture at the point of resolution, and role based assignment to ensure handoffs between Level I and Level II support were auditable. Operational coverage included the corporate IT service desk and local proximity support teams operating across BNP Paribas Factor S.A. sites in France, with the tool serving as the single source for incident records and status. The deployment reinforced coordination between frontline technicians and escalation specialists, and it was used to route incidents to the appropriate on site support resources and internal IT groups. Governance adjustments accompanied the rollout, including standardized incident logging practices, formalized escalation procedures for Level I and II tickets, and role definitions for incident ownership and resolution accountability. Change control and adoption activities focused on consistent use of the TOPDESK tool for incident intake and status reporting, consolidating incident lifecycle management within the Incident Management platform.
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OneTrust Legacy OneTrust Cookie Consent Governance, Risk and Compliance TRM n/a 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Akamai Legacy Akamai CDN Content Delivery Network IaaS n/a 2018 2018
IT Decision Makers and Key Stakeholders at BNP Paribas Factor S.A.
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by BNP Paribas Factor S.A. Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD BNP Paribas Factor S.A. Technographics

BNP Paribas Factor S.A. is a Banking and Financial Services organization based in France, with around 750 employees and annual revenues of $150.0 million.

BNP Paribas Factor S.A. operates a diverse technology stack with applications such as TOPdesk Incident Management, OneTrust Cookie Consent and Akamai CDN, covering areas like Incident Management, Governance, Risk and Compliance and Content Delivery Network.

BNP Paribas Factor S.A. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Topdesk, OneTrust and Akamai.

BNP Paribas Factor S.A. recently adopted applications including OneTrust Cookie Consent in 2021, Akamai CDN in 2018 and TOPdesk Incident Management in 2016, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of BNP Paribas Factor S.A.’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates BNP Paribas Factor S.A.’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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