Sao Paulo, 1049,
Brazil
BNS Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BNS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 775 BNS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BNS has purchased the following applications: 3C Plus Platform for Call Center in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BNS is running and its propensity to invest more and deepen its relationship with 3C Plus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BNS revenues, which have grown to $194.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BNS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 3C Plus | Legacy | 3C Plus Platform | Call Center | CRM | n/a | 2024 | 2024 |
In 2024, BNS deployed the 3C Plus Platform, a cloud call-center solution in the Call Center category, to support Grupo BNS debt-collection operations in Brazil. The deployment focused on operationalizing automated outbound workflows and centralizing contact handling for the debt-collection business unit, with the 3C Plus Platform provisioned as a cloud service across the pilot scope.
The implementation configured core functional modules including an automatic dialer, URA and omnichannel routing, with configuration centered on automated dialing strategies, IVR driven call flows and unified agent interaction handling. Automation and queuing logic were applied to reduce agent idle time and to surface real-time dispositions for collection workflows, aligning agent desktop flows with call outcomes and agreement capture processes.
Operational coverage was limited to Grupo BNS debt-collection operations in Brazil and executed as a controlled 15-day pilot in 2024, enabling measured validation of contact accuracy and agent productivity before broader roll out. The deployment did not disclose named system integrations, the program concentrated on contact strategy, dialing cadence, IVR self-service paths and omnichannel contact resolution to improve live contact rates and agreement capture.
During the 15-day pilot the vendor case reports a 219.33% increase in agreements and a 90.13% increase in Contact with the Person Correct (CPC), along with reduced idle time as observed in the pilot period. These outcomes are reported by the vendor for the 3C Plus Platform in the Call Center category and reflect pilot-stage performance for BNS debt-collection operations.
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