AI Buyer Insights:

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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

BookFactory
Location
2302 S. Edwin C. Moses Blvd,
Dayton, 45417, OH,
United States
Website
https://www.bookfactory.com/
Phone
1 937-226-7100
Artw industry
Communications
Employee
Revenue

BookFactory Technographics

BookFactory Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by BookFactory and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 BookFactory employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that BookFactory has purchased the following applications: Velaro Live Chat for Chatbots and Conversational AI in 2011, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016, Oracle NetSuite SuiteCommerce for eCommerce in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems BookFactory is running and its propensity to invest more and deepen its relationship with Velaro , Google , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing BookFactory revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BookFactory intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

BookFactory Tech Stack and Enterprise Applications

BookFactory AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Velaro Legacy Velaro Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2011 2011
In 2011, BookFactory deployed Velaro Live Chat on its public website to provide on-site customer engagement and web-based support. The deployment uses Velaro Live Chat within the Chatbots and Conversational AI category to support customer service and sales inquiry handling for a communications company with approximately 30 employees. Implementation centered on a browser-based chat widget and an agent console, configured with canned responses, real-time visitor monitoring, chat routing to staffed agents, and session transcripts to support follow up. Governance emphasized operating hours, scripted conversational flows, and training for customer service staff to operate Velaro Live Chat, with the implementation scoped to on-site embedding rather than named backend system integrations.
BookFactory Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2016 2016
In 2016, BookFactory implemented Google Workspace (Formerly Google G-Suite) to standardize collaboration and corporate email across the organization. The deployment covered all employees, roughly 30 users, and was provisioned on BookFactory's corporate domain in the United States, with Google Workspace surfaced on the public website for corporate contact addresses and document-driven content updates. Google Workspace (Formerly Google G-Suite) was configured with Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet as the core Collaboration layer and managed through the Google Admin console. The implementation included centralized user provisioning, group-based access controls, enforced two-step verification, and mobile device management, supporting content collaboration workflows for communications and operations teams. Governance was executed via organizational units, admin policies, and retention settings within the Admin console, enabling centralized account lifecycle management and domain-level email routing for BookFactory.
BookFactory eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite SuiteCommerce eCommerce eCommerce n/a 2016 2016
In 2016 BookFactory implemented Oracle NetSuite SuiteCommerce as its eCommerce storefront on its public website. The deployment uses Oracle NetSuite SuiteCommerce as a cloud based storefront to present product catalog, manage shopping cart and checkout flows, and host customer account and merchandising functions for the 30 employee communications firm. Oracle NetSuite SuiteCommerce was configured to provide catalog management, site merchandising, responsive storefront rendering, customer account management, and order capture capabilities consistent with eCommerce functional workflows. The implementation leverages SuiteCommerce native synchronization to align storefront transactions and customer records with NetSuite back office order and inventory management, maintaining a single data model for orders and customers. Operational ownership centers on online sales, customer service, and fulfillment workflows, with centralized administration of the storefront and catalog by a small cross functional operations team. Governance emphasized consolidated product and pricing control within the NetSuite platform and streamlined order to fulfillment handoffs, creating an integrated BookFactory Oracle NetSuite SuiteCommerce eCommerce solution for ongoing website commerce operations.
BookFactory CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2011 2011
BookFactory IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2019 2019

IT Decision Makers and Key Stakeholders at BookFactory

First Name Last Name Title Function Department Email Phone
President and Co-Founder CXO Finance
Production Manager Manager Finance
Sales Manager Manager Sales
Show All Contacts

Apps Being Evaluated by BookFactory Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BookFactory IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BookFactory digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD BookFactory Technographics
BookFactory is a Communications organization based in United States, with around 30 employees and annual revenues of $3.0 million.
BookFactory operates a diverse technology stack with applications such as Velaro Live Chat, Google Workspace (Formerly Google G-Suite) and Oracle NetSuite SuiteCommerce, covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
BookFactory has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Velaro, Google and Oracle.
BookFactory recently adopted applications including Amazon CloudFront in 2019, Amazon EC2 in 2017 and Google Workspace (Formerly Google G-Suite) in 2016, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BookFactory’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates BookFactory’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BookFactory technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.