Manisa, 45030,
Turkey
Bosch Thermotechnik Turkey Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bosch Thermotechnik Turkey and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 529 Bosch Thermotechnik Turkey employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bosch Thermotechnik Turkey has purchased the following applications: Next4biz BPM for Business Process Management in 2020, Next4biz CRM for CRM in 2020, Amazon EC2 for Application Hosting and Computing Services in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bosch Thermotechnik Turkey is running and its propensity to invest more and deepen its relationship with Next4biz , Google , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bosch Thermotechnik Turkey revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bosch Thermotechnik Turkey intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Next4biz | Legacy | Next4biz BPM | Business Process Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Bosch Thermotechnik Turkey implemented Next4biz BPM as a Business Process Management solution to orchestrate omnichannel customer service and after-sales processes. The deployment supported service operations across Turkey and a 17-country distributor network, and the platform was branded internally as Bosch Focus.
The implementation focused on omnichannel customer service management and after-sales process management modules within Next4biz BPM, with configuration to centralize distributor requests and manage incoming inquiries as structured cases. The solution unified live chat into the case handling workflow, enabled centralized routing of distributor requests into queues, and introduced standardized process workflows and SLA orchestration consistent with Business Process Management practice.
Operational scope covered customer service and after-sales functions across internal teams and distributor partners, with governance centered on centralized intake and process standardization as described in the vendor customer story. The vendor case study frames this deployment as an omnichannel CSM and BPM initiative, and Bosch Thermotechnik Turkey reported increasing live chat usage alongside the centralization of distributor request handling.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Next4biz | Legacy | Next4biz CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, Bosch Thermotechnik Turkey implemented Next4biz CRM in the CRM category to centralize omnichannel customer service across its Turkish operations. The project targeted the CRM and customer service area, and was delivered with an operational scope covering Turkey, with plans to extend the Next4biz CRM rollout to 17 countries.
The implementation consolidated omnichannel intake, case management, and alarm routing to support urgent product issues such as gas leaks, using configurable workflows for prioritization and escalation. Next4biz CRM/CSM was configured to provide automated alarm handling, SLA-driven case prioritization, and structured reporting, aligning customer service and field service processes around a single ticket lifecycle.
Integrations included inbound routing of distributor and service-station requests into the Next4biz CRM instance, enabling unified handling of external partner requests and internal service dispatch workflows. Operational coverage spanned customer service teams, field service coordination, and distributor service stations across Turkey, creating a single source for request intake and status reporting.
Governance changes focused on centralized ticketing, escalation rules for safety critical alarms, and standardized reporting cadence to support operational oversight. The implementation produced improved prioritization and reporting, and a measured rise in customer satisfaction as reported for the CRM/customer service area.
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Tag Management | CRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
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