Boston Water and Sewer Commission
980 Harrison Avenue,
Boston, 2119, MA,
United States
Boston, 2119, MA,
United States
1 617-989-7800
Government
Boston Water and Sewer Commission Technographics
Boston Water and Sewer Commission Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Boston Water and Sewer Commission and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 401 Boston Water and Sewer Commission employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Boston Water and Sewer Commission has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2020, Algolia Search for Application, Web and Enterprise Search in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Boston Water and Sewer Commission is running and its propensity to invest more and deepen its relationship with Rocket.chat , Microsoft , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Boston Water and Sewer Commission revenues, which have grown to $386.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Boston Water and Sewer Commission intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Boston Water and Sewer Commission Tech Stack and Enterprise Applications
Boston Water and Sewer Commission AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Boston Water and Sewer Commission implemented Rocket.chat and deployed Rocket.chat on their public website as a Chatbots and Conversational AI application to support web-based customer engagement and online service interactions. The deployment centers on a website-embedded conversational interface that provides real-time messaging between customers and agency representatives and automated conversational workflows consistent with Chatbots and Conversational AI capabilities.
The implementation covers customer service and billing inquiry workflows and is operated from the commission's central customer support function, with configurations for message routing, canned responses, session history, and basic bot-driven triage. Rocket.chat is implemented as part of the front-end customer touchpoint, integrating into the public website user experience, and is managed through governance of response workflows and content by the commission's service teams.
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Boston Water and Sewer Commission Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Boston Water and Sewer Commission implemented Microsoft 365 for Collaboration. The organization is using Microsoft 365 on their website and to support core communication and productivity needs across the commission.
The Microsoft 365 deployment provides standard Collaboration capabilities, including email and calendaring, SharePoint Online content and intranet sites, OneDrive file storage and synchronization, and Teams-based communications and meetings. Boston Water and Sewer Commission Microsoft 365 Collaboration supports business functions such as internal communications, document management, workforce collaboration, and publication of information to the public website.
Operationally the implementation is managed through a cloud tenant model with centralized administration, role based access controls, and governance policies to standardize collaboration workflows. Configuration emphasis for this deployment focuses on information architecture for SharePoint sites, user provisioning and access controls, and collaboration policy settings to control sharing and external access, while the use on the website signals integration of Microsoft 365 content delivery or authentication elements.
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Boston Water and Sewer Commission Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020, Boston Water and Sewer Commission implemented Algolia Search on its public website. Algolia Search is deployed as the site search engine for Boston Water and Sewer Commission within the Application, Web and Enterprise Search category, indexing public site content to support discovery and lookup workflows. The deployment is integrated into the website front end and configured to surface pages, documents, and service information for website visitors.
Configuration and operational scope reflect standard Application, Web and Enterprise Search capabilities including real-time indexing, relevance tuning, autocomplete, and search analytics to support governance. The implementation centers on search UI integration, query relevance management, and content indexing pipelines, with administrative controls for tuning and monitoring search behavior. Business functions primarily affected include public information access and customer self-service search on the website.
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Boston Water and Sewer Commission CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Utilities Customer Care and Billing | CRM |
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2017 | 2018 |
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Boston Water and Sewer Commission ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Application Performance Management | ITSM |
|
2022 | 2022 |
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Boston Water and Sewer Commission PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Boston Water and Sewer Commission IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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Boston Water and Sewer Commission CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Boston Water and Sewer Commission
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Boston Water and Sewer Commission Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Boston Water and Sewer Commission IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Boston Water and Sewer Commission digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Boston Water and Sewer Commission Technographics
Boston Water and Sewer Commission is a Government organization based in United States,
with around 401 employees and annual revenues of $386.0 million.
Boston Water and Sewer Commission operates a diverse technology stack with applications such as
Rocket.chat, Microsoft 365 and Algolia Search,
covering areas like Chatbots and Conversational AI, Collaboration and Application, Web and Enterprise Search.
Boston Water and Sewer Commission has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Rocket.chat, Microsoft and Algolia.
Boston Water and Sewer Commission recently adopted applications including
New Relic APM in 2022, Pathwire Mailgun in 2021 and Fastly in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Boston Water and Sewer Commission’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Boston Water and Sewer Commission’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Boston Water and Sewer Commission technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.