Bouclair
152 Alston Avenue,
Pointe-Claire, H9R 6B4, QC,
Canada
Pointe-Claire, H9R 6B4, QC,
Canada
1 800-268-2524
Retail
Bouclair Technographics
Bouclair Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bouclair and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Bouclair employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bouclair has purchased the following applications: PredictSpring POS for Point Of Sale in 2023, PredictSpring Inventory Management for Inventory Management in 2023, Retently Platform for Customer Experience in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bouclair is running and its propensity to invest more and deepen its relationship with PredictSpring , Retently , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bouclair revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bouclair intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bouclair Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PredictSpring | Legacy | PredictSpring POS | Point Of Sale | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Bouclair implemented PredictSpring POS across its Canadian retail locations. The deployment of PredictSpring POS, categorized as Point Of Sale, was completed across all stores to deliver full POS and mPOS capabilities, clienteling Customer 360, endless-aisle commerce and real-time inventory visibility aimed at improving in-store customer experience and omnichannel fulfilment including BOPIS and BORIS.
The implementation included explicit configuration of clienteling and inventory management modules, enabling sales associates to access Customer 360 profiles at the point of interaction and to execute endless-aisle order capture. PredictSpring POS standardized transaction processing across fixed terminals and mobile devices, supporting in-store checkout and order acceptance for ship from store and buy online pickup in store workflows. The platform provisioning encompassed front-end point of sale workflows and associate-facing clienteling interfaces.
Architecturally the rollout unified store POS terminals and mobile point of sale devices under the PredictSpring POS platform, orchestrating inventory visibility in real time to support fulfilment routing for BOPIS and BORIS. Integration work focused on linking front-end POS interactions with inventory management and fulfilment channels at the store level, maintaining operational continuity for retail store sales and operations. The deployment scope covered merchandising, store operations and fulfillment touchpoints across Bouclair's Canadian estate.
Governance and rollout were executed nationally with configuration governance centered on the clienteling and inventory modules as described in the announcement, and operational handoff to store operations, merchandising and fulfillment teams. The public disclosure frames the PredictSpring POS deployment as an omnichannel enablement initiative targeting improved customer experience and fulfilment capabilities rather than reporting quantified outcomes.
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PredictSpring | Legacy | PredictSpring Inventory Management | Inventory Management | SCM | n/a | 2023 | 2023 |
In 2023, Bouclair implemented PredictSpring Inventory Management to centralize Inventory Management across its Canadian retail footprint. The deployment integrated PredictSpring’s Modern POS across stores to enable omnichannel commerce and clienteling while consolidating stock visibility into a centralized inventory model.
Implementation emphasis included real-time inventory visibility, cycle count workflows, and store transfer capabilities to support in-store fulfillment and ship from store operations. PredictSpring Inventory Management was configured to surface inventory status to store associates for clienteling and to orchestrate centralized cycle counts and store-to-store transfer workflows.
Operational scope covered Bouclair’s Canadian stores, aligning retail operations, inventory management, fulfillment, and store sales teams around a unified inventory platform. Governance shifted toward centralized inventory processes and standardized cycle count and transfer procedures, with the implementation aimed at improving fulfillment options and the in-store customer experience across Canada.
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Order Management | SCM |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Retently | Legacy | Retently Platform | Customer Experience | CRM | n/a | 2023 | 2023 |
In 2023 Bouclair implemented Retently Platform to run bilingual English and French transactional CSAT surveys after customer support interactions, positioning the deployment within its Customer Experience tooling to capture post-interaction feedback. The Retently Platform rollout was explicitly focused on post-support transactional surveys and agent-level feedback collection to inform coaching and performance measurement.
The implementation configured Retently Platform to trigger surveys immediately after support interactions, collect CSAT responses, and surface agent performance metrics and comment-level feedback for coaching workflows. Standard Customer Experience capabilities such as survey sequencing, response routing, and dashboarding were used to aggregate results and provide queue and agent views for frontline supervisors.
Retently Platform was integrated with Salesforce to link CSAT responses to cases and agent records, enabling closed-loop feedback inside Bouclair's Customer Service and CRM operations across Canada. The integration supported automated ingestion of survey results into Salesforce for reporting and follow-up, aligning survey events with case identifiers and agent ownership.
Governance emphasized operationalizing survey-driven coaching, with survey results used by Customer Service and CRM teams to drive agent coaching cycles and adjust support workflows. The Retently implementation achieved a 65% survey response rate and an 86% CSAT, while also reducing CX tooling costs and speeding time-to-insight.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Bouclair
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bouclair Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Bouclair Technographics
Bouclair is a Retail organization based in Canada,
with around 2500 employees and annual revenues of $300.0 million.
Bouclair operates a diverse technology stack with applications such as
PredictSpring POS, PredictSpring Inventory Management and Retently Platform,
covering areas like Point Of Sale, Inventory Management and Customer Experience.
Bouclair has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PredictSpring and Retently.
Bouclair recently adopted applications including
PredictSpring POS in 2023, PredictSpring Inventory Management in 2023 and PredictSpring Order Management in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bouclair’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bouclair’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bouclair technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.