BPI OnDemand
Columbia Centre, Station Rd,
Bracknell, RG12 1LP,
United Kingdom
Bracknell, RG12 1LP,
United Kingdom
44 13 4458-5801
Professional Services
BPI OnDemand Technographics
BPI OnDemand Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BPI OnDemand and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 BPI OnDemand employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
BPI OnDemand has purchased the following applications: Microsoft 365 for Collaboration in 2016, Oracle CX Cloud for Customer Experience in 2017, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BPI OnDemand is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BPI OnDemand revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BPI OnDemand intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BPI OnDemand Tech Stack and Enterprise Applications
BPI OnDemand Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, BPI OnDemand implemented Microsoft 365 as its Collaboration platform. BPI OnDemand, a United Kingdom professional services firm with about 50 employees, adopted Microsoft 365 to centralize productivity and communications across the organization. The company's website indicates Microsoft 365 is in use.
Microsoft 365 was deployed with standard components commonly used in Collaboration deployments, including Exchange Online for email and calendaring, SharePoint Online for document management and intranet content, OneDrive for Business for file sync and personal storage, and Microsoft Teams for instant messaging and meetings. Configuration focused on cloud tenant provisioning, user mailbox and site collections setup, and role based access controls consistent with Microsoft 365 administration practices.
Operational coverage spanned core business functions in professional services such as project collaboration, client communication, and internal knowledge sharing, with the Microsoft 365 tenant serving as the primary collaboration layer. Governance practices included centralized tenant administration, Azure Active Directory identity management, and policy configuration for data protection and access, as reflected by the public references on the company website.
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BPI OnDemand CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle CX Cloud | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, BPI OnDemand implemented Oracle CX Cloud. BPI OnDemand uses Oracle CX Cloud on their website to deliver Customer Experience functionality, embedding cloud-based engagement and lead capture workflows into the public site. The implementation reflects a SaaS deployment of Oracle CX Cloud that surfaces web engagement components alongside CRM-oriented client interaction capabilities for a professional services firm operating in the United Kingdom.
The scope of the rollout concentrated on sales and marketing directed customer-facing functions, leveraging Oracle CX Cloud configuration and administrative tooling to manage web forms, contact routing, and interaction tracking. Governance and operational ownership were aligned with customer-facing teams to sustain web-based configuration updates and to maintain the Customer Experience footprint on the company website.
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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BPI OnDemand ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, BPI OnDemand deployed Atlassian Jira Service Desk as a customer-facing support portal embedded on their website. The Atlassian Jira Service Desk deployment functions as the company’s IT Service Management platform supporting support and client services operations.
The implementation was configured to capture tickets through the web portal, present request types for professional services inquiries, and route requests using configurable workflow rules. Core service management capabilities were activated including incident and request tracking, SLA monitoring, queue-based assignment, and knowledge base workflows for self-service resolution. Form-driven intake and automation rules were applied to standardize triage and prioritization for the support team.
Operational scope centers on UK client support and internal IT support for a 50 person organization. Governance was organized around a centralized service desk team responsible for request triage, escalation paths, and access controls, with configuration managed inside Atlassian Jira Service Desk. This implementation positions BPI OnDemand Atlassian Jira Service Desk IT Service Management as the primary customer-facing support channel on the company website.
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BPI OnDemand PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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BPI OnDemand IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at BPI OnDemand
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by BPI OnDemand Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BPI OnDemand IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BPI OnDemand digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD BPI OnDemand Technographics
BPI OnDemand is a Professional Services organization based in United Kingdom,
with around 50 employees and annual revenues of $5.0 million.
BPI OnDemand operates a diverse technology stack with applications such as
Microsoft 365, Oracle CX Cloud and Atlassian Jira Service Desk,
covering areas like Collaboration, Customer Experience and IT Service Management.
BPI OnDemand has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Oracle and Atlassian.
BPI OnDemand recently adopted applications including
Salesforce Marketing Cloud in 2022, Salesforce Pardot in 2022 and Atlassian Jira Service Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BPI OnDemand’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BPI OnDemand’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BPI OnDemand technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.