Addison, 60101, IL,
United States
Bramidan US Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bramidan US and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Bramidan US employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bramidan US has purchased the following applications: Dynamicweb CMS for Web Content Management in 2017, ExpandIT Service Portal for CRM, Customer Support in 2022, SolarWinds Pingdom RUM for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bramidan US is running and its propensity to invest more and deepen its relationship with Dynamicweb Software , ExpandIT , Solarwinds or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bramidan US revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bramidan US intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dynamicweb Software | Legacy | Dynamicweb CMS | Web Content Management | Content Management | n/a | 2017 | 2017 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ExpandIT | Legacy | ExpandIT Service Portal | CRM, Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Bramidan US implemented ExpandIT Service Portal. The ExpandIT Service Portal is exposed as a branded customer login storefront powered by ExpandIT, and it provides customers with ordering, service and account self-service capabilities. This deployment addresses CRM,Customer Support workflows for the United States market while exposing a B2B-facing portal for customer interactions.
Module usage includes ExpandIT Service Portal for B2B customer self-service and service orders, an inference supported by the branded portal login URL and ExpandIT product pages. Functional capabilities implemented include order placement and management, service order creation and tracking, customer account self-service, and CRM-oriented case management to support customer support workflows. The configuration emphasizes service order lifecycle handling and self-service authorization for registered customers.
Operational coverage is focused on customer-facing sales and service functions at Bramidan US, routing customer service requests and service orders through the ExpandIT Service Portal into internal support workflows. Governance and process work concentrated on documenting customer self-service workflows, defining service order lifecycle rules, and aligning CRM,Customer Support processes with portal interactions. No system integrator was specified in source notes.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Solarwinds | Legacy | SolarWinds Pingdom RUM | Application Performance Management | ITSM | n/a | 2019 | 2019 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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