Brown Thomas Arnotts
Brown Thomas Arnotts Technographics
Brown Thomas Arnotts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Brown Thomas Arnotts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7200 Brown Thomas Arnotts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brown Thomas Arnotts has purchased the following applications: Adyen for Payment Processing in 2019, Oracle NetSuite Retail Anywhere for Retail Management in 2009, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brown Thomas Arnotts is running and its propensity to invest more and deepen its relationship with Adyen , Oracle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brown Thomas Arnotts revenues, which have grown to $2.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brown Thomas Arnotts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Brown Thomas Arnotts Tech Stack and Enterprise Applications
Brown Thomas Arnotts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adyen | Legacy | Adyen | Payment Processing | ERP | n/a | 2019 | 2019 |
In 2019, Brown Thomas Arnotts implemented Adyen on their website as the primary online payments engine, deploying Adyen within the Payment Processing function for e-commerce checkout and card acceptance. The deployment is explicitly focused on web checkout flows and card and alternative payment method routing on the customer storefront.
The implementation leverages core Payment Processing capabilities common to the category, including Adyen payment gateway integration, hosted checkout components to reduce merchant PCI scope, and tokenization for storing card references. Configuration emphasizes support for multiple payment methods at checkout and orchestration of authorization and settlement workflows within Adyen.
Operational coverage is centered on the Brown Thomas Arnotts website checkout, servicing online retail transaction processing and merchant acquiring flows. The integration footprint is limited to the public facing e-commerce stack, where Adyen handles payment authorization, capture patterns, and returned payment status for downstream order processing.
Governance and operationalization focus on payment operations, fraud screening workflows, and reconciliation processes tied to web sales, with centralized configuration of payment methods and risk rules. The narrative for Brown Thomas Arnotts, Adyen, Payment Processing clarifies that the implementation is web first, aligning online retail checkout, payments operations, and merchant settlement within a single payment provider.
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Brown Thomas Arnotts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite Retail Anywhere | Retail Management | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, Brown Thomas Arnotts implemented Oracle NetSuite Retail Anywhere. Oracle NetSuite Retail Anywhere was adopted as the retailer's Retail Management platform to support core retail functions including merchandising, inventory management, point of sale, order management and store operations.
The implementation scope covered regional rollout across stores in Ireland and the UK as part of UK & Ireland retail projects, with technical support and software development resources engaged to adapt workflows and localize retail processes. Configuration work focused on merchandising catalogs, stock replenishment rules, POS configuration and centralized product master management to align store and back office operations with the Retail Management platform.
The engagement included ongoing technical support to Oracle Retail clients globally and bespoke software development activities to extend Oracle NetSuite Retail Anywhere for regional retail requirements, indicating a sustainment and enhancement posture beyond initial deployment. Operational coverage centered on merchandising, store operations and supply chain related business functions to unify inventory visibility and transaction processing across sites.
Governance was organized around merchandising and store operations stakeholders, with phased regional rollouts and integration and acceptance testing to validate store level POS and inventory workflows. The program emphasized application sustainment and localized extensions managed through development and support teams to maintain alignment between Oracle NetSuite Retail Anywhere and Brown Thomas Arnotts business processes.
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Brown Thomas Arnotts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Brown Thomas Arnotts deployed Microsoft 365 as its core Collaboration platform. The implementation is associated with the retailer headquartered in Ireland, and the deployment supports a 7200 employee organization as evidenced by public web references to Microsoft 365 on the company website.
The Microsoft 365 deployment centers on standard collaboration capabilities including unified email and calendaring, cloud document libraries, team collaboration workspaces, and user file synchronization. Microsoft 365 is used to provision collaboration services such as SharePoint style sites for content management, Teams style group collaboration, and OneDrive style personal storage, aligning with typical Collaboration category workflows for merchandising, marketing, and corporate staff.
Operationally the rollout is visible on the corporate website and is positioned to serve corporate functions and retail operations across the Ireland site footprint. Governance emphasis is consistent with Microsoft 365 tenant administration, identity and access management, and role based provisioning to manage store and head office user entitlements. The narrative focuses on structural implementation of Microsoft 365 for Collaboration and the surfacing of its capabilities on Brown Thomas Arnotts website.
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Brown Thomas Arnotts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2016 | 2016 |
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Brown Thomas Arnotts eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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Brown Thomas Arnotts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2024 | 2024 |
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Customer Engagement, Customer Experience | CRM |
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2017 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Brown Thomas Arnotts SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sales Performance Management | SPM |
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2024 | 2024 |
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Brown Thomas Arnotts TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Brown Thomas Arnotts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Brown Thomas Arnotts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Brown Thomas Arnotts
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Human Resources Manager Head Office and Brown Thomas Dublin | Director | HR | |
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HR & Talent Development Manager for The Brown Thomas Group and Arnotts | Manager | HR | |
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HR Director | Director | HR | |
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Head of Digital Product | Director | IT | |
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Head of Customer Insight, CRM and Loyalty | Director | Customer Service | |
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Head of Customer Services | Director | Customer Service | |
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Retail and Customer Service Support Manager | Manager | Customer Service | |
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CRM Manager | Manager | IT | |
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Apps Being Evaluated by Brown Thomas Arnotts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Brown Thomas Arnotts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Brown Thomas Arnotts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Brown Thomas Arnotts Technographics
Brown Thomas Arnotts is a Retail organization based in Ireland,
with around 7200 employees and annual revenues of $2.40 billion.
Brown Thomas Arnotts operates a diverse technology stack with applications such as
Adyen, Oracle NetSuite Retail Anywhere and Microsoft 365,
covering areas like Payment Processing, Retail Management and Collaboration.
Brown Thomas Arnotts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adyen, Oracle and Microsoft.
Brown Thomas Arnotts recently adopted applications including
Aptos CRM Suite in 2024, Aptos Sales Audit in 2024 and Coveo Qubit CommerceAI in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Brown Thomas Arnotts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Brown Thomas Arnotts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Brown Thomas Arnotts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.