BTM Global
330 South Second Avenue Suite 450,
Minneapolis, 55401, MN,
United States
Minneapolis, 55401, MN,
United States
1 612-238-8800
Professional Services
BTM Global Technographics
BTM Global Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BTM Global and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 BTM Global employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
BTM Global has purchased the following applications: Kantata Mavenlink PSA for Professional Services Automation in 2021, Microsoft 365 for Collaboration in 2016, Atlassian Jira Service Desk for IT Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BTM Global is running and its propensity to invest more and deepen its relationship with Kantata , Microsoft , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BTM Global revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BTM Global intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BTM Global Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kantata | Legacy | Kantata Mavenlink PSA | Professional Services Automation | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, BTM Global implemented Kantata Mavenlink PSA as its Professional Services Automation platform to centralize project, resource and financial visibility. The move addressed reliance on Excel spreadsheets and an older PSA that required extensive customizations and produced unreliable forecasting and resource signals as the business scaled.
Kantata Mavenlink PSA was configured with Kantata Insights dashboards, company-wide time tracking, utilization reporting, capacity planning reports and customizable project margin reports. Timesheet submission and standardized utilization reports were enforced so delivery managers could monitor actual versus allocated work, detect deviations from plan, and analyze the effectiveness of resourcing decisions without additional coding.
Operational coverage included all delivery teams, project managers and finance, with every user submitting timesheets and delivery managers using customized dashboards for project health, resource needs and forecasts shared with clients. Forecasting workflows were extended out to a four month horizon, providing visibility into revenue and resource availability tied to project allocations and utilization rates.
Governance and process change centered on standardized dashboards, mandatory timesheet discipline and streamlined resource allocation procedures, moving resource allocation from several hours to roughly 30 minutes. Outcomes documented by BTM Global include 100 percent company-wide time tracking adoption, a 15 percent increase in project manager utilization, a 10 percent increase in companywide utilization and an over 80 percent reduction in time to allocate resources.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 BTM Global implemented Microsoft 365 to provide enterprise Collaboration capabilities across its professional services operations. The public website references indicate Microsoft 365 is in active use and surfaced as part of the company digital estate.
The implementation is delivered as a cloud-hosted Microsoft 365 tenant and includes standard Collaboration modules such as Exchange Online for corporate email, SharePoint Online for intranet and document management, Microsoft Teams for real-time communication and meetings, and OneDrive for Business for individual file sync. Configuration appears focused on centralized content services and team collaboration workflows consistent with a professional services firm of this size.
Operational coverage extends across corporate functions and delivery teams, with tenant-level administration used to manage user provisioning, access controls, and external sharing policies. Governance emphasis in the deployment aligns with Collaboration best practices, including structured site and team lifecycle control, content classification and role-based access to support consulting and project collaboration.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2019 | 2019 |
In 2019, BTM Global implemented Atlassian Jira Service Desk for IT Service Management. The company uses Jira Service Desk on their website to present a customer facing service portal and a centralized ticket intake point for customer and internal support requests.
The implementation leverages standard IT Service Management capabilities, including incident management and service request handling, self service portal functionality, knowledge base linkage, SLA driven queues, and configurable request forms and workflows. Atlassian Jira Service Desk is configured to support role based permissions, request types, and automation rules that route and prioritize work within the ticketing system.
Operationally the deployment serves both external customer support and internal IT operations, with the portal embedded on the corporate website to capture customer tickets and surface service options. Governance is enforced through workflow configuration and SLA definitions in Jira Service Desk, enabling consistent request handling and cross team routing between support, IT operations, and other service owners.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at BTM Global
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BTM Global Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BTM Global IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BTM Global digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BTM Global Technographics
BTM Global is a Professional Services organization based in United States,
with around 200 employees and annual revenues of $25.0 million.
BTM Global operates a diverse technology stack with applications such as
Kantata Mavenlink PSA, Microsoft 365 and Atlassian Jira Service Desk,
covering areas like Professional Services Automation, Collaboration and IT Service Management.
BTM Global has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Kantata, Microsoft and Atlassian.
BTM Global recently adopted applications including
Kantata Mavenlink PSA in 2021, Elastic Email API in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BTM Global’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BTM Global’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BTM Global technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.