Bupa Aged Care Australia
255 George Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 13 0030-2350
Leisure and Hospitality
Bupa Aged Care Australia Technographics
Bupa Aged Care Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bupa Aged Care Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6700 Bupa Aged Care Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bupa Aged Care Australia has purchased the following applications: Epicor ERP 10 for ERP Financial in 2016, Workday Benefits for Benefits Administration in 2016, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bupa Aged Care Australia is running and its propensity to invest more and deepen its relationship with Epicor , Workday , Frontier Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bupa Aged Care Australia revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bupa Aged Care Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bupa Aged Care Australia Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP 10 | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
In 2016, Bupa Aged Care Australia implemented Epicor ERP 10 to centralize its finance management for the aged care business. Epicor ERP 10 serves as an ERP Financial application supporting core accounting, financial management, and reconciliable reporting across Bupa Aged Care Australia operations.
The implementation emphasized modular configuration and automation within the finance stack, including bespoke module development to reduce user errors and double handling, automation of manual business critical functions, and the creation of reporting and dashboards. Epicor ERP 10 was instrumented for data extractions and Power View style analytical reports to support management decision making, with ongoing development of reconciliable reporting and dashboard capabilities.
Operational integration work included management of interfaces between Epicor ERP 10 and other finance-adjacent systems, coordination with the data warehouse team on analytical outputs, and close collaboration with DBAs to improve system performance. The deployment architecture included modern high availability design input from infrastructure teams and routine management and testing of system upgrades to maintain financial system continuity.
Governance and process changes were implemented, the Bupa change control procedures were adapted to the Epicor application, and finance systems security levels were developed and maintained to ensure appropriate access and separation of duties. Project management and stakeholder engagement were embedded in upgrade and enhancement cycles, with formalized testing, documentation, and deployment standards introduced to support controlled releases.
Reported operational outcomes included increased internal development and functional support capability for Epicor ERP 10, improved system performance through tuning and data cleansing, and materially reduced Epicor-related external spend by shifting work in-house. Bupa Aged Care Australia Epicor ERP 10 ERP Financial supports finance, reporting, and accounting functions while enabling centralized governance and ongoing technical stewardship.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2016 | 2016 |
In 2016, Bupa Aged Care Australia implemented Workday Benefits as its Benefits Administration solution to centralize employee benefit configuration and enrollment. The deployment targeted the People Team and Reward functions within Bupa Australia, aligning benefits processes with performance and compensation activities managed by the same HR organization.
Workday Benefits was configured to support standard Benefits Administration capabilities, including plan setup, eligibility rule configuration, open and life event enrollment workflows, and benefits lifecycle management. The implementation was operated alongside advanced compensation and reward workflows, enabling coordinated handling of annual salary and bonus reviews and recurring reward-driven system activities.
The Workday Benefits instance was integrated within the broader Workday environment and operated in the same systems landscape that also includes Avature, reflecting cross-system data flows between employee record management, recruitment data, and benefits enrollment. Integrations focused on maintaining consistent employee master data, supporting Benefit eligibility and enrollment triggers, and enabling reporting for HR and Reward stakeholders.
Governance for the Workday Benefits implementation emphasized continuous improvement, regular system maintenance and audits, and operational support for cyclical regulatory updates such as minimum wage and superannuation changes, scheduled enterprise agreement uplifts, and award implementation. Operational ownership sat with Digital People Solutions and the Performance and Reward teams, who drove process refinement and benefits administration policies within the Australian aged care operations.
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Core HR | HCM |
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2016 | 2016 |
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Employee Experience | HCM |
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2016 | 2016 |
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Employee Recognition and Rewards Management | HCM |
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2016 | 2016 |
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Offboarding | HCM |
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2016 | 2016 |
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Onboarding | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Bupa Aged Care Australia selected and deployed LivePerson Conversational Cloud (Chatbots and Conversational AI) to replace a legacy customer chat system. The cloud-hosted LivePerson platform was implemented on Bupa Aged Care’s public website, consolidating web-based conversational interactions under a single vendor-managed conversational AI service. The deployment centers on customer-facing web engagement across the organization’s online channels; no SI/VAR was engaged and no additional integrations were specified.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bupa Aged Care Australia
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Apps Being Evaluated by Bupa Aged Care Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bupa Aged Care Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bupa Aged Care Australia digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Bupa Aged Care Australia Technographics
Bupa Aged Care Australia is a Leisure and Hospitality organization based in Australia,
with around 6700 employees and annual revenues of $750.0 million.
Bupa Aged Care Australia operates a diverse technology stack with applications such as
Epicor ERP 10, Workday Benefits and LivePerson Conversational Cloud,
covering areas like ERP Financial, Benefits Administration and Chatbots and Conversational AI.
Bupa Aged Care Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Workday and LivePerson.
Bupa Aged Care Australia recently adopted applications including
LivePerson Conversational Cloud in 2021, Microsoft 365 in 2021 and Sitecore CMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bupa Aged Care Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bupa Aged Care Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bupa Aged Care Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.