Doral, 33178, FL,
United States
Business Computer Associates Technographics
Business Computer Associates Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Business Computer Associates and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Business Computer Associates employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Business Computer Associates has purchased the following applications: ChatSupport Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2016, Exclaimer Cloud Signatures for Office 365 for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Business Computer Associates is running and its propensity to invest more and deepen its relationship with ChatSupport , Microsoft , Exclaimer or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Business Computer Associates revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Business Computer Associates intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Business Computer Associates Tech Stack and Enterprise Applications
Business Computer Associates AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChatSupport | Legacy | ChatSupport Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Business Computer Associates deployed ChatSupport Live Chat on its website. ChatSupport Live Chat is a Chatbots and Conversational AI application configured to provide web-based customer engagement and real-time support for a small professional services firm.
The implementation centered on a hosted chat widget embedded in the corporate website, paired with an agent console for live conversations. Functional capabilities implemented include session routing to designated agents, canned responses and scripting for consistent client interactions, conversation logging and transcript history for case reference, and in-console reporting common to Chatbots and Conversational AI platforms. Operational ownership was assigned to the firm’s client support and pre-sales teams, with role-based agent access and routing rules established to manage shift coverage and inquiry queuing.
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Business Computer Associates Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Business Computer Associates implemented Microsoft 365 to establish cloud-hosted Collaboration capabilities for its 50-employee professional services business in the United States. The deployment organizes a Microsoft 365 tenant as the core collaboration layer surfaced on the company website, consolidating email, file storage, and real-time communication to support internal teams and client-facing workflows.
Configuration emphasizes standard Microsoft 365 collaboration services, including Exchange Online for mail, SharePoint Online for team document management, OneDrive for personal file sync, and Microsoft Teams for chat and meetings. Administrative controls are managed at the tenant level with user provisioning and role-based access to align governance to professional services use cases, impacting administrative, consulting, and client engagement functions. The implementation is presented on the corporate site as part of the company technology footprint while operational coverage remains focused on the firm’s US offices and core service teams.
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Business Computer Associates Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exclaimer | Legacy | Exclaimer Cloud Signatures for Office 365 | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Business Computer Associates implemented Exclaimer Cloud Signatures for Office 365. The Exclaimer Cloud Signatures for Office 365 deployment is exposed on the company website and is used to manage corporate email signature rendering tied to Office 365 mail flows. The implementation reflects centralized control of email signature assets across the organization rather than per-device configuration.
As a Digital Signing solution, Exclaimer Cloud Signatures for Office 365 is applied to template-driven signature management, HTML signature rendering, and policy-based signature assignment aligned to user attributes. Integration with Office 365 identity and mail routing is inherent in the product name and in the deployment, enabling signature provisioning via the Exclaimer control plane. Governance for the implementation is centered on template and policy administration within the application, consolidating signature configuration away from endpoint management.
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Business Computer Associates CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Business Computer Associates PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Business Computer Associates IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Business Computer Associates CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Business Computer Associates
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| President & CEO | CXO | Finance | ||||
| President | CXO | Operations | ||||
| VP ERP Division | VP | Operations |
Apps Being Evaluated by Business Computer Associates Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||