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Bwp Buergerwindparkhleiden & Co. Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ITVT Group Legacy ITVT Stadtwerk365 Utilities ERP ERP Services and Operations n/a 2024 2024
In 2024, Bwp Buergerwindparkhleiden & Co. implemented ITVT Stadtwerk365 as a Utilities ERP solution to centralize customer service processes for its e-regio operations in Germany. The deployment targeted customer-facing operations and was positioned to handle inbound service requests and routine operational tasks within the utilities business function. The project used the ITVT Stadtwerk365 customer service / CRM module together with the ITVT E-Mail Copilot to automate inbound email routing and customer-service processes. Configuration emphasized automated case creation, rule-based routing, and workflow automation for routine activities, with explicit automation for meter reading updates and processing payment change requests. Integration work focused on connecting the ITVT E-Mail Copilot to the Stadtwerk365 instance so that classified inbound emails automatically triggered CRM workflows and task creation. Operational coverage spanned customer service and billing related functions in Germany, with orchestration between email intake, case management, and task automation tied to meter and payment events. Governance changes included formalizing routing rules, SLA-driven queue management, and rule-based escalation to support automated triage. The ITVT Stadtwerk365 implementation and the E-Mail Copilot together delivered faster handling of customer requests and automated routine tasks like meter readings and payment change requests as described in the vendor case study.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2021 2021
Marketing Automation CRM 2021 2021
Tag Management CRM 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Atlassian Legacy Atlassian Jira Service Desk IT Service Management ITSM n/a 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
IT Decision Makers and Key Stakeholders at Bwp Buergerwindparkhleiden & Co.
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Bwp Buergerwindparkhleiden & Co. Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Bwp Buergerwindparkhleiden & Co. Technographics

Bwp Buergerwindparkhleiden & Co. is a Utilities organization based in Germany, with around 15 employees and annual revenues of $5.0 million.

Bwp Buergerwindparkhleiden & Co. operates a diverse technology stack with applications such as ITVT Stadtwerk365, Hotjar and Atlassian Jira Service Desk, covering areas like Utilities ERP, Customer Experience and IT Service Management.

Bwp Buergerwindparkhleiden & Co. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ITVT Group, Contentsquare and Atlassian.

Bwp Buergerwindparkhleiden & Co. recently adopted applications including ITVT Stadtwerk365 in 2024, Hotjar in 2021 and SendinBlue in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Bwp Buergerwindparkhleiden & Co.’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Bwp Buergerwindparkhleiden & Co.’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Bwp Buergerwindparkhleiden & Co. technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.