Bwp Buergerwindparkhleiden & Co. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bwp Buergerwindparkhleiden & Co. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Bwp Buergerwindparkhleiden & Co. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bwp Buergerwindparkhleiden & Co. has purchased the following applications: ITVT Stadtwerk365 for Utilities ERP in 2024, Hotjar for Customer Experience in 2021, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bwp Buergerwindparkhleiden & Co. is running and its propensity to invest more and deepen its relationship with ITVT Group , Contentsquare , Brevo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bwp Buergerwindparkhleiden & Co. revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bwp Buergerwindparkhleiden & Co. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ITVT Group | Legacy | ITVT Stadtwerk365 | Utilities ERP | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Bwp Buergerwindparkhleiden & Co. implemented ITVT Stadtwerk365 as a Utilities ERP solution to centralize customer service processes for its e-regio operations in Germany. The deployment targeted customer-facing operations and was positioned to handle inbound service requests and routine operational tasks within the utilities business function.
The project used the ITVT Stadtwerk365 customer service / CRM module together with the ITVT E-Mail Copilot to automate inbound email routing and customer-service processes. Configuration emphasized automated case creation, rule-based routing, and workflow automation for routine activities, with explicit automation for meter reading updates and processing payment change requests.
Integration work focused on connecting the ITVT E-Mail Copilot to the Stadtwerk365 instance so that classified inbound emails automatically triggered CRM workflows and task creation. Operational coverage spanned customer service and billing related functions in Germany, with orchestration between email intake, case management, and task automation tied to meter and payment events.
Governance changes included formalizing routing rules, SLA-driven queue management, and rule-based escalation to support automated triage. The ITVT Stadtwerk365 implementation and the E-Mail Copilot together delivered faster handling of customer requests and automated routine tasks like meter readings and payment change requests as described in the vendor case study.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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