Bwp Buergerwindparkhleiden & Co. Technographics
Bwp Buergerwindparkhleiden & Co. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bwp Buergerwindparkhleiden & Co. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Bwp Buergerwindparkhleiden & Co. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bwp Buergerwindparkhleiden & Co. has purchased the following applications: ITVT Stadtwerk365 for Utilities ERP in 2024, Hotjar for Customer Experience in 2021, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bwp Buergerwindparkhleiden & Co. is running and its propensity to invest more and deepen its relationship with ITVT Group , Contentsquare , Brevo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bwp Buergerwindparkhleiden & Co. revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bwp Buergerwindparkhleiden & Co. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bwp Buergerwindparkhleiden & Co. Tech Stack and Enterprise Applications
Bwp Buergerwindparkhleiden & Co. ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ITVT Group | Legacy | ITVT Stadtwerk365 | Utilities ERP | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Bwp Buergerwindparkhleiden & Co. implemented ITVT Stadtwerk365 as a Utilities ERP solution to centralize customer service processes for its e-regio operations in Germany. The deployment targeted customer-facing operations and was positioned to handle inbound service requests and routine operational tasks within the utilities business function.
The project used the ITVT Stadtwerk365 customer service / CRM module together with the ITVT E-Mail Copilot to automate inbound email routing and customer-service processes. Configuration emphasized automated case creation, rule-based routing, and workflow automation for routine activities, with explicit automation for meter reading updates and processing payment change requests.
Integration work focused on connecting the ITVT E-Mail Copilot to the Stadtwerk365 instance so that classified inbound emails automatically triggered CRM workflows and task creation. Operational coverage spanned customer service and billing related functions in Germany, with orchestration between email intake, case management, and task automation tied to meter and payment events.
Governance changes included formalizing routing rules, SLA-driven queue management, and rule-based escalation to support automated triage. The ITVT Stadtwerk365 implementation and the E-Mail Copilot together delivered faster handling of customer requests and automated routine tasks like meter readings and payment change requests as described in the vendor case study.
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Bwp Buergerwindparkhleiden & Co. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Bwp Buergerwindparkhleiden & Co. implemented Hotjar on its public website https://www.e-regio.de/. The deployment is scoped to digital customer touchpoints and categorized under Customer Experience, targeting website behavior instrumentation for a 15 employee utilities operator.
Hotjar is embedded via client-side JavaScript to capture UX telemetry including session recordings, heatmaps, and on-page feedback widgets, configured with sampling and lightweight instrumentation suitable for a small-site footprint. Operational ownership is assigned to digital and customer service functions, with governance focused on consent management and data protection controls aligned to German privacy expectations, including cookie consent workflows and data retention settings. The implementation centers on direct web embedding of the Hotjar script and standard browser-based analytics workflows to inform UX and support processes.
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Bwp Buergerwindparkhleiden & Co. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Bwp Buergerwindparkhleiden & Co. implemented Atlassian Jira Service Desk as its IT Service Management platform. The small German utility with 15 employees exposes Atlassian Jira Service Desk on its public website to centralize customer facing service requests and incident reporting for operational workflows.
The deployment centers on web accessible ticketing, a self service portal and request type classification, with Jira Service Desk workflows routing requests to operational staff and external contractors and tracking status through defined queues and simple SLA policies. Configuration emphasizes lightweight automation for ticket triage, notification templates and role based agent permissions appropriate for a compact team, while a knowledge base is surfaced through the public portal to reduce repetitive queries. Governance is organized around a single administrative owner and documented intake processes to standardize incident response and maintenance requests, aligning Atlassian Jira Service Desk with core IT Service Management functions across customer support and field operations in Germany.
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Bwp Buergerwindparkhleiden & Co. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Bwp Buergerwindparkhleiden & Co. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Bwp Buergerwindparkhleiden & Co.
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Apps Being Evaluated by Bwp Buergerwindparkhleiden & Co. Executives
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