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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Byte Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
VideoPeel Legacy VideoPeel Video Interviewing HCM n/a 2023 2023
In 2023, Byte implemented VideoPeel to collect customer-submitted videos for customer support and marketing, deploying the VideoPeel application within its customer engagement stack. VideoPeel is a Video Interviewing solution used to capture asynchronous video submissions, and Byte’s engagement focused on customer support and testimonial capture across the United States, impacting Customer Support and Marketing functions. The implementation centered on video capture and submission workflows, media management for testimonial assets, and operationalizing asynchronous video intake for support requests. Configuration work emphasized submission interfaces and moderation and tagging workflows, with metadata and transcription capabilities applied to accelerate case handling and content reuse. VideoPeel’s Video Interviewing capabilities include asynchronous interview capture and media management, though Byte’s documented usage is customer support and marketing focused rather than hiring. Operational coverage included support and marketing teams in the United States, where VideoPeel was embedded into customer response and testimonial intake processes. Governance codified video intake and moderation procedures to route customer-submitted videos into support workflows and marketing asset libraries. Outcomes reported by Byte include a reduction in response time from seven to ten days down to about 72 hours and an increase in testimonial volume of roughly tenfold following the VideoPeel implementation.
IT Decision Makers and Key Stakeholders at Byte
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Byte Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Byte Technographics

Byte is a Healthcare organization based in United States, with around 575 employees and annual revenues of $127.0 million.

Byte operates a diverse technology stack with applications such as VideoPeel, covering areas like Video Interviewing.

Byte has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as VideoPeel.

Byte recently adopted applications including VideoPeel in 2023, highlighting its ongoing modernization strategy.

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