Ciudad de Mexico, 2080,
Mexico
CAFI Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by CAFI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 CAFI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CAFI has purchased the following applications: Nuxiba LUIS for Chatbots and Conversational AI in 2022, Nuxiba Cloud Contact Center for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CAFI is running and its propensity to invest more and deepen its relationship with Nuxiba Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CAFI revenues, which have grown to $32.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CAFI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nuxiba Technologies | Legacy | Nuxiba LUIS | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 CAFI implemented Nuxiba LUIS within its contact-center environment to introduce conversational automation across collections and customer contact workflows, using the Chatbots and Conversational AI application category. The deployment targeted CAFI’s Mexico operations and was intended to improve collections contact rates and agent productivity through virtual agent handling and agent assist capabilities.
The implementation centered on Nuxiba LUIS as the virtual agent platform paired with Nuxiba CenterWare for contact-center orchestration, reflecting module-level usage identified in Nuxiba success materials. Configuration work focused on natural language understanding models, intent and entity definitions, conversational flow design, and agent assist scripts to support call deflection, automated outbound contact attempts, and smooth escalation to human agents.
Operational integration connected the Nuxiba LUIS virtual agent to CAFI’s contact-center operations via the CenterWare platform, enabling unified call routing and session handoff between automated sessions and live agents. The scope covered collections teams and contact-center agents across CAFI’s Mexico sites, with the implementation touching inbound and outbound contact handling and collections workflow orchestration.
Governance emphasized conversational content management and escalation policies, with configuration control handed to joint teams in IT and collections operations to maintain compliance for debt collections interactions. The deployment narrative documents the relationship CAFI Nuxiba LUIS Chatbots and Conversational AI collections and contact-center business function, and clarifies that the effort was executed to raise contact and collection effectiveness while improving agent productivity.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nuxiba Technologies | Legacy | Nuxiba Cloud Contact Center | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, CAFI implemented Nuxiba Cloud Contact Center in Mexico to strengthen collections and outbound contact center operations. The deployment adopted Nuxiba Cloud Contact Center as a Call Center application to centralize outbound dialing, campaign orchestration, and multichannel customer reach for CAFI's collections teams.
The implementation leveraged predictive dialer capabilities and IVR and multichannel features such as WhatsApp, aligned with Nuxiba product positioning, to automate outbound contact flows and prioritize live agent connections. Configuration included campaign management and an agent desktop supporting outbound scripts, call pacing, and real time monitoring consistent with Call Center platform functionality.
Operational scope covered CAFI's collections and outbound contact center operations in Mexico, focusing on agent workflow changes, automated dialing, and multichannel routing to increase contact attempts per campaign. Reporting and operational dashboards were applied to support contact center supervisors and operations management with campaign level visibility.
Governance adjustments emphasized redesigned dialing workflows and campaign governance to shift manual dialing toward automated predictive campaigns and multichannel handling, together with revised agent routing and operational procedures. Vendor materials credit Nuxiba Cloud Contact Center with improved contact rates and operational improvements for Grupo CAFI.
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