AI Buyer Insights:

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

CAFI
Location
Irapuato 99, Col. Claveria,
Ciudad de Mexico, 2080,
Mexico
Website
https://www.cafi.com.mx/
Phone
52 55-5342-2415
Artw industry
Professional Services
Employee
Revenue

CAFI Technographics

CAFI Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by CAFI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 CAFI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that CAFI has purchased the following applications: Nuxiba LUIS for Chatbots and Conversational AI in 2022, Nuxiba Cloud Contact Center for Call Center in 2019, Cloudflare CDN for Content Delivery Network in 2025 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems CAFI is running and its propensity to invest more and deepen its relationship with Nuxiba Technologies , WiredMinds , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing CAFI revenues, which have grown to $32.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CAFI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

CAFI Tech Stack and Enterprise Applications

CAFI AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Nuxiba Technologies Legacy Nuxiba LUIS Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022 CAFI implemented Nuxiba LUIS within its contact-center environment to introduce conversational automation across collections and customer contact workflows, using the Chatbots and Conversational AI application category. The deployment targeted CAFI’s Mexico operations and was intended to improve collections contact rates and agent productivity through virtual agent handling and agent assist capabilities. The implementation centered on Nuxiba LUIS as the virtual agent platform paired with Nuxiba CenterWare for contact-center orchestration, reflecting module-level usage identified in Nuxiba success materials. Configuration work focused on natural language understanding models, intent and entity definitions, conversational flow design, and agent assist scripts to support call deflection, automated outbound contact attempts, and smooth escalation to human agents. Operational integration connected the Nuxiba LUIS virtual agent to CAFI’s contact-center operations via the CenterWare platform, enabling unified call routing and session handoff between automated sessions and live agents. The scope covered collections teams and contact-center agents across CAFI’s Mexico sites, with the implementation touching inbound and outbound contact handling and collections workflow orchestration. Governance emphasized conversational content management and escalation policies, with configuration control handed to joint teams in IT and collections operations to maintain compliance for debt collections interactions. The deployment narrative documents the relationship CAFI Nuxiba LUIS Chatbots and Conversational AI collections and contact-center business function, and clarifies that the effort was executed to raise contact and collection effectiveness while improving agent productivity.
CAFI CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Nuxiba Technologies Legacy Nuxiba Cloud Contact Center Call Center CRM n/a 2019 2019
In 2019, CAFI implemented Nuxiba Cloud Contact Center in Mexico to strengthen collections and outbound contact center operations. The deployment adopted Nuxiba Cloud Contact Center as a Call Center application to centralize outbound dialing, campaign orchestration, and multichannel customer reach for CAFI's collections teams. The implementation leveraged predictive dialer capabilities and IVR and multichannel features such as WhatsApp, aligned with Nuxiba product positioning, to automate outbound contact flows and prioritize live agent connections. Configuration included campaign management and an agent desktop supporting outbound scripts, call pacing, and real time monitoring consistent with Call Center platform functionality. Operational scope covered CAFI's collections and outbound contact center operations in Mexico, focusing on agent workflow changes, automated dialing, and multichannel routing to increase contact attempts per campaign. Reporting and operational dashboards were applied to support contact center supervisors and operations management with campaign level visibility. Governance adjustments emphasized redesigned dialing workflows and campaign governance to shift manual dialing toward automated predictive campaigns and multichannel handling, together with revised agent routing and operational procedures. Vendor materials credit Nuxiba Cloud Contact Center with improved contact rates and operational improvements for Grupo CAFI.
Lead Generation CRM 2017 2017
CAFI IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cloudflare Legacy Cloudflare CDN Content Delivery Network IaaS n/a 2025 2025
CAFI CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2018 2018
Secure Sockets Layer (SSL) CyberSecurity 2019 2019

IT Decision Makers and Key Stakeholders at CAFI

First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts

Apps Being Evaluated by CAFI Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CAFI IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CAFI digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD CAFI Technographics
CAFI is a Professional Services organization based in Mexico, with around 170 employees and annual revenues of $32.0 million.
CAFI operates a diverse technology stack with applications such as Nuxiba LUIS, Nuxiba Cloud Contact Center and Cloudflare CDN, covering areas like Chatbots and Conversational AI, Call Center and Content Delivery Network.
CAFI has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Nuxiba Technologies and Cloudflare.
CAFI recently adopted applications including Cloudflare CDN in 2025, Nuxiba LUIS in 2022 and Nuxiba Cloud Contact Center in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CAFI’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates CAFI’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CAFI technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.