CallMiner
200 West Street,
Waltham, 2451, MA,
United States
Waltham, 2451, MA,
United States
1 781-547-5690
Professional Services
CallMiner Technographics
CallMiner Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CallMiner and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 CallMiner employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CallMiner has purchased the following applications: Sage Intacct for ERP Financial in 2024, Tableau for Analytics and BI in 2022, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CallMiner is running and its propensity to invest more and deepen its relationship with Sage , Tableau Software , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CallMiner revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CallMiner intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CallMiner Tech Stack and Enterprise Applications
CallMiner ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2024 | 2024 |
In 2024, CallMiner implemented Sage Intacct as its ERP Financial application. CallMiner is a United States based professional services firm with roughly 350 employees and $50,000,000 in revenue, and the deployment is surfaced on their website to manage core financial operations using Sage Intacct.
The implementation centers on ERP Financial functionality commonly associated with Sage Intacct, including general ledger, accounts payable, accounts receivable, billing and financial reporting, configured to support corporate finance and accounting workflows. The deployment is organized to consolidate transaction processing and period close activities within the finance organization, with role based access controls and dashboarding to support month end reporting and operational transparency. Governance and process alignment accompany the rollout to standardize the chart of accounts and control frameworks across the finance function, positioning Sage Intacct to serve CallMiner’s finance and accounting business functions.
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CallMiner Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022 CallMiner deployed Tableau as part of its Analytics and BI capabilities, embedding Tableau visualizations on its public website to surface interactive reporting. The implementation is oriented around web delivered dashboards and self service analytics to support internal analysis and externally facing visualization needs.
Functional modules configured include interactive dashboards, scheduled report distribution, and embedded visualization components to present operational and customer analytics. Governance centers on a centralized visualization catalog, role based access controls and staged publishing workflows to separate public website assets from internal reports, with operational coverage across analytics, marketing and product teams.
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CallMiner Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 CallMiner deployed Microsoft 365 as its primary Collaboration platform. CallMiner implemented Microsoft 365, a Collaboration application, to centralize corporate communications, email and document collaboration and to support productivity across its professional services organization. The deployment used Microsoft 365 cloud tenant services to provision Exchange Online email, SharePoint Online content management, OneDrive file storage, Microsoft Teams collaboration and the Office desktop and web applications. This configuration served CallMiner’s US-based corporate departments and internal business functions for communications, knowledge management and productivity.
Architecture and operational coverage were centered on a cloud SaaS tenant model with centralized identity and access management using Microsoft identity services, enabling single sign-on and role-based access across mail, files and collaboration spaces. Governance focused on information lifecycle and document sharing policies within SharePoint Online and OneDrive, and collaboration controls within Microsoft Teams, reflecting Collaboration category controls typical for a professional services firm. Integrations were realized through native Microsoft 365 modules, with the public website source indicating Microsoft 365 tooling is used to support corporate content and site-related workflows. The Microsoft 365 implementation positioned the application as CallMiner’s core Collaboration platform supporting communications and productivity business functions.
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CallMiner Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Content Management | Content Management |
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2021 | 2021 |
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Contract Lifecycle Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CallMiner CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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CallMiner SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2020 | 2020 |
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CallMiner TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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CallMiner PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2019 | 2019 |
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CallMiner IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at CallMiner
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Vice President of Legal | VP | Legal | |
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Contracts Manager, Legal Department | Manager | Legal | |
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Corporate Counsel | CXO | Finance | |
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VP of Operations | VP | Operations | |
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Vice President & Chief of Staff | CXO | HR | |
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Apps Being Evaluated by CallMiner Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CallMiner IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CallMiner digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CallMiner Technographics
CallMiner is a Professional Services organization based in United States,
with around 350 employees and annual revenues of $50.0 million.
CallMiner operates a diverse technology stack with applications such as
Sage Intacct, Tableau and Microsoft 365,
covering areas like ERP Financial, Analytics and BI and Collaboration.
CallMiner has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Tableau Software and Microsoft.
CallMiner recently adopted applications including
Sage Intacct in 2024, Tableau in 2022 and OneTrust CookiePro in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CallMiner’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CallMiner’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CallMiner technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.