Gourock, PA19 1QP,
United Kingdom
CalMac Ferries Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by CalMac Ferries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 CalMac Ferries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CalMac Ferries has purchased the following applications: BusinessOptix for Process Mining in 2017, DocuSign eSignature for Digital Signing in 2022, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CalMac Ferries is running and its propensity to invest more and deepen its relationship with BusinessOptix , DocuSign , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CalMac Ferries revenues, which have grown to $296.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CalMac Ferries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BusinessOptix | Legacy | BusinessOptix | Process Mining | Analytics and BI | n/a | 2017 | 2017 |
In 2017, CalMac Ferries implemented BusinessOptix for Process Mining to support a Company Management System refresh focused on quality and environmental compliance governance. The implementation was driven from a programme level, with a lead Business Analyst managing a team of four Business Analysts, weekly reporting to the programme manager, and direct stakeholder engagement up to director level to prepare for ISO 9001:2015 and ISO 14001:2015 accreditation activities.
BusinessOptix was used as the primary modelling tool, with explicit use of BPMN 2.0 process mapping, creation of organisational charts, and supporting architecture artefacts to codify end to end processes. The work included GDPR project analysis and content to align compliance workflows, indicating the application supported both process discovery and formal process documentation within the Process Mining category.
Operational coverage targeted company management system processes across functions, with outputs intended for audit preparation and governance controls. Governance and rollout emphasized structured business analyst ownership, recurring programme reporting, stakeholder validation sessions, and artefact-based handoffs to support accreditation and audit readiness.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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