Canterbury Christ Church University
N Holmes Rd,
Canterbury, CT1 1QU,
United Kingdom
Canterbury, CT1 1QU,
United Kingdom
44 12 2792-7700
Education
Canterbury Christ Church University Technographics
Canterbury Christ Church University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Canterbury Christ Church University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Canterbury Christ Church University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Canterbury Christ Church University has purchased the following applications: Microsoft 365 for Collaboration in 2016, Contensis CMS for Web Content Management in 2008, Gamma Horizon Contact for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Canterbury Christ Church University is running and its propensity to invest more and deepen its relationship with Microsoft , Contensis , Progress Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Canterbury Christ Church University revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Canterbury Christ Church University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Canterbury Christ Church University Tech Stack and Enterprise Applications
Canterbury Christ Church University Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Canterbury Christ Church University deployed Microsoft 365 for Collaboration to support academic and administrative collaboration across the campus. The university lists Microsoft 365 on its public website, indicating a public tenant presence and outward-facing links to collaboration services, and this implementation aligns with institutional adoption of cloud-hosted productivity and collaboration tooling.
The Microsoft 365 deployment included standard collaboration capabilities typical of the Collaboration category, configured to provide email and calendaring, cloud document storage and synchronization, team chat and meeting support, and intranet and site publishing. Microsoft 365 was used as the primary platform for document co-authoring, library and site management, and group communication workflows, and the full application name Microsoft 365 is referenced in external communications visible on the university site.
Operational coverage encompassed both academic and administrative business functions, supporting faculty collaboration, student-facing coordination, and central administrative units. Tenant-level configuration was managed to provision users, groups, and site collections, and the system supported role-based access patterns and departmental site structures consistent with higher education collaboration needs.
Governance and process changes focused on information governance, site provisioning policies, and user lifecycle controls, with IT-owned configuration and administrative controls to manage content sprawl and permissions. Training and adoption activities were aligned to collaboration workflows and document management practices to embed Microsoft 365 into day-to-day academic and operational processes.
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Canterbury Christ Church University Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contensis | Legacy | Contensis CMS | Web Content Management | Content Management | n/a | 2008 | 2008 |
In 2008 Canterbury Christ Church University implemented Contensis CMS for Web Content Management on its public website. The Contensis CMS deployment provides a centralized platform to author and publish web content across the university web estate, and it is used to manage editorial workflows for institutional pages and departmental content.
Contensis CMS configuration at the university emphasizes content authoring, template driven page composition, asset management, scheduled publishing, and role based editorial permissions, aligning technical controls with communications and academic publishing processes. Governance is centered on editorial workflows and permissioning to enforce review and approval steps before publication, supporting consistent content standards across the Canterbury Christ Church University web presence.
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Web Content Management | Content Management |
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2011 | 2011 |
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Canterbury Christ Church University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gamma Telecom | Legacy | Gamma Horizon Contact | Call Center | CRM | Trustmarque Solutions | 2023 | 2023 |
In 2023 Canterbury Christ Church University implemented Gamma Horizon Contact, a Call Center application, to modernise its contact centre capabilities for Clearing and year round student engagement. The deployment was executed as a UK higher education project with Trustmarque Solutions acting as systems integrator and the rollout completed in November 2024.
The Gamma Horizon Contact implementation delivered core Call Center functionality focused on agent desktop workflows and supervisor monitoring, with explicit outcomes of improved agent productivity and real time analytics and reporting. Configuration emphasis included contact routing, queue management and performance dashboards consistent with Call Center operational requirements, supporting both term time clearing spikes and steady state student service activity.
The solution was integrated with Microsoft Teams telephony to preserve Teams as the primary voice client and to unify telephony and collaboration workflows across campus. Architectural scope covered contact centre sites handling Clearing and year round student engagement, with Trustmarque Solutions leading technical delivery and cutover coordination.
Governance and rollout were managed as a staged program delivered by Trustmarque Solutions, concluding in November 2024, and produced stated benefits of improved agent productivity, real time reporting capability, and increased cost and operational flexibility.
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Canterbury Christ Church University TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Canterbury Christ Church University IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Canterbury Christ Church University CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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VPN | CyberSecurity |
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2020 | 2020 |
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VPN | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Canterbury Christ Church University
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Digital Strategy and Information Technology | Director | IT | |
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Procurement Officer | Manager | Procurement | |
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Deputy Director Registry Services | Director | Finance | |
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Director of Human Resources and Organisational Development | Director | HR | |
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Director of Finance and Chief Financial Officer | Director | Finance | |
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Procurement Manager | Manager | Procurement | |
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Deputy Director of Finance | Director | Finance | |
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IT Integrations Manager | Manager | Finance | |
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Director of Procurement | Director | Procurement | |
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Apps Being Evaluated by Canterbury Christ Church University Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Canterbury Christ Church University IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Canterbury Christ Church University digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Canterbury Christ Church University Technographics
Canterbury Christ Church University is a Education organization based in United Kingdom,
with around 1700 employees and annual revenues of $200.0 million.
Canterbury Christ Church University operates a diverse technology stack with applications such as
Microsoft 365, Contensis CMS and Gamma Horizon Contact,
covering areas like Collaboration, Web Content Management and Call Center.
Canterbury Christ Church University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Contensis and Gamma Telecom.
Canterbury Christ Church University recently adopted applications including
Gamma Horizon Contact in 2023, Hotjar in 2022 and Microsoft Entra ID (formerly Azure Active Directory) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Canterbury Christ Church University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Canterbury Christ Church University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Canterbury Christ Church University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.