Canterbury, CT1 1QU,
United Kingdom
Canterbury Christ Church University Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Canterbury Christ Church University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Canterbury Christ Church University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Canterbury Christ Church University has purchased the following applications: Microsoft 365 for Collaboration in 2016, Contensis CMS for Web Content Management in 2008, Gamma Horizon Contact for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Canterbury Christ Church University is running and its propensity to invest more and deepen its relationship with Microsoft , Contensis , Progress Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Canterbury Christ Church University revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Canterbury Christ Church University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contensis | Legacy | Contensis CMS | Web Content Management | Content Management | n/a | 2008 | 2008 |
In 2008 Canterbury Christ Church University implemented Contensis CMS for Web Content Management on its public website. The Contensis CMS deployment provides a centralized platform to author and publish web content across the university web estate, and it is used to manage editorial workflows for institutional pages and departmental content.
Contensis CMS configuration at the university emphasizes content authoring, template driven page composition, asset management, scheduled publishing, and role based editorial permissions, aligning technical controls with communications and academic publishing processes. Governance is centered on editorial workflows and permissioning to enforce review and approval steps before publication, supporting consistent content standards across the Canterbury Christ Church University web presence.
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Web Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gamma Telecom | Legacy | Gamma Horizon Contact | Call Center | CRM | Trustmarque Solutions | 2023 | 2023 |
In 2023 Canterbury Christ Church University implemented Gamma Horizon Contact, a Call Center application, to modernise its contact centre capabilities for Clearing and year round student engagement. The deployment was executed as a UK higher education project with Trustmarque Solutions acting as systems integrator and the rollout completed in November 2024.
The Gamma Horizon Contact implementation delivered core Call Center functionality focused on agent desktop workflows and supervisor monitoring, with explicit outcomes of improved agent productivity and real time analytics and reporting. Configuration emphasis included contact routing, queue management and performance dashboards consistent with Call Center operational requirements, supporting both term time clearing spikes and steady state student service activity.
The solution was integrated with Microsoft Teams telephony to preserve Teams as the primary voice client and to unify telephony and collaboration workflows across campus. Architectural scope covered contact centre sites handling Clearing and year round student engagement, with Trustmarque Solutions leading technical delivery and cutover coordination.
Governance and rollout were managed as a staged program delivered by Trustmarque Solutions, concluding in November 2024, and produced stated benefits of improved agent productivity, real time reporting capability, and increased cost and operational flexibility.
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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VPN | CyberSecurity |
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2020 | 2020 |
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VPN | CyberSecurity |
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2020 | 2020 |
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