Capillary Technologies
360, bearing PID No.101/360, 15th Cross Rd, Sector4, HSRLayout,
Bengaluru, 560102,
India
Bengaluru, 560102,
India
91 91485 20008
Professional Services
Capillary Technologies Technographics
Capillary Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Capillary Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 678 Capillary Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Capillary Technologies has purchased the following applications: Chargebee numberz for AR Automation in 2018, ITILITE Business Travel for Travel Management in 2021, Drift AI Chatbot for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capillary Technologies is running and its propensity to invest more and deepen its relationship with Chargebee , Sage , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capillary Technologies revenues, which have grown to $73.5 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capillary Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Capillary Technologies Tech Stack and Enterprise Applications
Capillary Technologies ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chargebee | Legacy | Chargebee numberz | AR Automation | ERP | n/a | 2018 | 2019 |
In 2018 Capillary Technologies implemented Chargebee numberz for AR Automation, targeting accounts receivable and collections processes across its finance and customer success functions. The implementation centered on operationalizing automated collection workflows and enhancing customer correspondence to reduce outstanding receivables and increase collector productivity.
Chargebee numberz was configured with the Numberz Collection CRM module to provide a unified collector workspace, automated communication templates, and rule based prioritization of accounts. The deployment emphasized workflow automation for dunning and customer engagement, together with agent productivity features and reporting to surface optimization opportunities within AR processes.
Operational coverage focused on the collections team and core finance operations, with rollout activities that standardized engagement templates and collection workflows to improve consistency of outreach. The solution was used to identify potential optimization of AR processes using Numberz Collection CRM, enabling process governance changes and tighter orchestration between collections and customer facing teams.
Measured outcomes reported from the implementation include a reduction in DSOs by 54 days compared to the previous year, more than 60% time savings on customer correspondence, a 50 to 60% improvement in efficiency for a collection agent, and a 150% increment in customer coverage following adoption of Chargebee numberz. These results reflect direct operational gains within the AR Automation scope of the implementation.
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ERP Financial | ERP |
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2015 | 2016 |
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ERP Financial | ERP |
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2018 | 2018 |
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Capillary Technologies ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ITILITE | Legacy | ITILITE Business Travel | Travel Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Capillary Technologies implemented ITILITE Business Travel for Travel Management across India to centralize corporate travel operations and improve employee booking adoption. The ITILITE Business Travel deployment delivered end-to-end corporate travel management, consolidating travel data and introducing a gamified booking experience to drive higher user engagement with booking workflows.
The implementation emphasized booking workflow configuration, a gamified booking experience, consolidated reporting and spend analytics, and policy configuration typical of Travel Management platforms. Configuration work focused on standardizing booking options and instrumenting consolidated travel data to support program reporting and auditability.
Operational coverage was company wide in India, supporting employee booking activity and travel program stakeholders through centralized visibility of itinerary and spend data. The program reduced escalation incidents by improving real time visibility into bookings and exceptions, enabling tighter operational governance of travel requests and approvals.
Governance centered on a centralized travel program with adoption mechanics tied to the gamified booking experience and consolidated analytics for oversight. Outcomes reported by the vendor included improved visibility, reduced escalations, and an incremental 8–12% reduction in total travel spend.
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Capillary Technologies AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Capillary Technologies deployed Drift AI Chatbot to its public website. The implementation uses Drift AI Chatbot under the Chatbots and Conversational AI category, delivering an on-site conversational layer for customer engagement and lead capture on capillarytech.com.
Architecturally the deployment is a web-embedded Drift script connected to a cloud-hosted conversational platform, consistent with Chatbots and Conversational AI SaaS patterns. Functional capabilities implemented include natural language chat, configurable qualification playbooks, automated responses to frequently asked questions, session tracking and conversational analytics, and escalation paths for human agent handoff when required.
Operationally the Drift AI Chatbot is positioned to support digital customer engagement across the corporate website, influencing marketing driven demand capture and customer success interactions. Governance centered on site-level configuration, playbook lifecycle management, and iterative tuning of conversational flows by product and growth teams.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Capillary Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Capillary Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Capillary Technologies ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Capillary Technologies PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Capillary Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Network Management and Monitoring | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Capillary Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
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Quality Assurance Engineer | Non Manager | IT | |
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Apps Being Evaluated by Capillary Technologies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Capillary Technologies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Capillary Technologies digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Capillary Technologies Technographics
Capillary Technologies is a Professional Services organization based in India,
with around 678 employees and annual revenues of $73.5 million.
Capillary Technologies operates a diverse technology stack with applications such as
Chargebee numberz, ITILITE Business Travel and Drift AI Chatbot,
covering areas like AR Automation, Travel Management and Chatbots and Conversational AI.
Capillary Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Chargebee, ITILITE and Drift.
Capillary Technologies recently adopted applications including
ITILITE Business Travel in 2021, Iris - AI travel Analyst in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Capillary Technologies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Capillary Technologies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Capillary Technologies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.