CaptionCall
4192 S, Riverboat Road,
Taylorsville, 84123, UT,
United States
Taylorsville, 84123, UT,
United States
1 877-595-4011
Professional Services
CaptionCall Technographics
CaptionCall Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CaptionCall and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2100 CaptionCall employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CaptionCall has purchased the following applications: Stripe Payments for Payment Processing in 2022, XOR HR Chatbot for Recruiting Chatbot in 2020, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CaptionCall is running and its propensity to invest more and deepen its relationship with Stripe , XOR.ai , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CaptionCall revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CaptionCall intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CaptionCall Tech Stack and Enterprise Applications
CaptionCall ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2022 | 2022 |
In 2022, CaptionCall deployed Stripe Payments on their website to manage Payment Processing. The deployment embeds Stripe Payments into public-facing checkout and account billing flows, using Stripe Payments APIs and hosted payment pages to capture card and digital wallet transactions and to tokenize payment instruments. The implementation centers on web integration and event-driven payment capture using the Stripe Payments API surface.
Operational scope concentrates on online payment acceptance and billing operations, aligning payment capture with customer service and finance workflows for CaptionCall's service delivery. Governance measures included establishing payment event logging, transactional audit trails, and defined operational ownership for payment exceptions and reconciliations, with an incremental website rollout to contain user impact.
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CaptionCall HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| XOR.ai | Legacy | XOR HR Chatbot | Recruiting Chatbot | HCM | n/a | 2020 | 2020 |
In 2020, CaptionCall deployed XOR HR Chatbot to support recruiting and candidate engagement. XOR HR Chatbot is categorized as Recruiting Chatbot and was provisioned to streamline hiring conversations and initial candidate touch points across CaptionCall recruiting teams, including regional recruiters at the company with approximately 2,100 employees.
The implementation emphasized conversational workflows common to Recruiting Chatbot solutions, including automated candidate engagement, scripted pre-screening questions, and interview scheduling orchestration. Configuration work focused on mapping chatbot conversational flows to CaptionCall recruiting processes and enabling handoff points to human recruiters for complex inquiries.
The deployment was integrated into CaptionCall recruiting operations and configured to work with existing recruiting workflows and scheduling systems through standard integration patterns. Operational coverage targeted talent acquisition and regional recruiting functions, with the chatbot handling high-volume outreach and routine qualification to reduce manual recruiter touch time.
CaptionCall reported that customer support, setup, and implementation were straightforward, with the vendor support team responding in a timely manner and providing walkthroughs and assistance. Regional Recruiter Shelly Howes noted the vendor worked to help the team be as successful as possible in the prevailing climate, indicating vendor-led onboarding and ongoing support were central to the rollout.
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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CaptionCall Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, CaptionCall implemented Microsoft 365. CaptionCall implemented Microsoft 365 in the Collaboration category and indicators of that Microsoft 365 deployment are observable on the company public website.
The Microsoft 365 deployment encompasses standard Collaboration capabilities, including Exchange Online for corporate email, Microsoft Teams for real time meetings and chat, SharePoint Online for intranet and document collaboration, and OneDrive for personal file sync and coauthoring. Microsoft 365 provides the core productivity and collaboration services used across knowledge work, enabling document management, calendaring, messaging, and synchronous collaboration workflows.
Identity and access control are managed within the Microsoft 365 tenant using Microsoft identity services, providing centralized single sign on and role based access across Collaboration workloads. The implementation supports enterprise productivity for CaptionCalls workforce in the United States, aligning Collaboration functionality with business functions such as corporate communications, operations, and customer support.
Operational governance is centered on centralized tenant administration, license management, and policy configuration for data retention and access. The deployment implies standard Collaboration governance controls including administrative role separation, automated user provisioning, and platform level compliance settings to manage risk and maintain consistent collaboration workflows.
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CaptionCall CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2017 | 2017 |
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CaptionCall ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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CaptionCall PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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CaptionCall PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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CaptionCall IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CaptionCall CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at CaptionCall
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by CaptionCall Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CaptionCall IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CaptionCall digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD CaptionCall Technographics
CaptionCall is a Professional Services organization based in United States,
with around 2100 employees and annual revenues of $400.0 million.
CaptionCall operates a diverse technology stack with applications such as
Stripe Payments, XOR HR Chatbot and Microsoft 365,
covering areas like Payment Processing, Recruiting Chatbot and Collaboration.
CaptionCall has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, XOR.ai and Microsoft.
CaptionCall recently adopted applications including
Stripe Payments in 2022, HubSpot Ads in 2022 and Microsoft Clarity in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CaptionCall’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CaptionCall’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CaptionCall technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.