Carabinieri (Arma dei Carabinieri) Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Carabinieri (Arma dei Carabinieri) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110000 Carabinieri (Arma dei Carabinieri) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carabinieri (Arma dei Carabinieri) has purchased the following applications: Telerik Sitefinity CMS for Web Content Management in 2014, Nice Inform for Call Tracking and Recording in 2024, Nagios XI for Remote Monitoring and Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carabinieri (Arma dei Carabinieri) is running and its propensity to invest more and deepen its relationship with Progress Software , Nice Systems , Nagios Enterprises or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carabinieri (Arma dei Carabinieri) revenues, which have grown to $5.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carabinieri (Arma dei Carabinieri) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | Nice Inform | Call Tracking and Recording | CRM | n/a | 2024 | 2024 |
In 2024, Carabinieri (Arma dei Carabinieri) deployed NICE Inform as a national Call Tracking and Recording platform to modernize voice recording and incident reconstruction across Italy. The implementation covers 514 emergency communication centers that handle over seven million emergency calls annually, with centralized operational control and access provisioned from the headquarters in Rome.
NICE Inform is configured as a single system of record for incident information, providing reliable data capture of call and radio emergency communications and timeline-based incident reconstruction. Functional capabilities implemented include continuous audio capture, automated assembly of incident timelines, replayable evidence playback for full reviews, and built-in automated quality assurance to surface gaps in recordings and operator performance.
Operational scope centers on remote control rooms and centralized access, enabling managers and investigators to retrieve incident recordings and timelines from any location to support emergency response, criminal investigations, evidence requests, and officer and operator training. The deployment aligns with Call Tracking and Recording functional workflows for capture, storage, indexed retrieval, and reconstruction of multi-channel incident data.
Governance and process changes emphasize centralized incident information access and standardized reconstruction workflows, with NICE Inform automatically pulling incident data into timeline views for manager-led reviews and replay. Reported outcomes include improved reliability of voice recording and more efficient incident reconstruction, enabling the Carabinieri to find the truth in incident information faster and support operational, investigative, and training use cases.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nagios Enterprises | Legacy | Nagios XI | Remote Monitoring and Management | ITSM | n/a | 2023 | 2023 |
In 2023, Carabinieri (Arma dei Carabinieri) procured and implemented Nagios XI as a Remote Monitoring and Management solution to support the Ce.Si.T. of the General Command of the Carabinieri. The procurement specifies one Nagios XI Enterprise license sized for 400 nodes, explicitly associated with the operational oversight of malware protection components managed by the Ce.Si.T. unit.
Nagios XI Enterprise was provisioned to provide standard Remote Monitoring and Management capabilities, including host and service monitoring, centralized alerting, dashboarding, and reporting to instrument malware protection component status across nominated nodes. The implementation narrative documents the Nagios XI Enterprise SKU by name, and aligns functional monitoring workflows with security operations and system availability monitoring within the Ce.Si.T. remit.
The Nagios XI procurement was executed alongside Lot 2, which includes 150 Symantec Endpoint Protection 14.x licenses, with the combined acquisition described as enabling proper management of malware protection components. Operational coverage is stated as the Ce.Si.T. of the General Command, indicating a security operations and infrastructure monitoring scope rather than a wider enterprise rollout.
Procurement and governance references are recorded in official documentation, including the Acquisition of Goods and Services Single Contractual Center notice dated 02/16/2023, Procurement Procedures menu entries, Supplier Register and registrations for the CUC Technical Advisory Board. Regulatory citations tied to the acquisition include Articles 28 paragraph 4, 82, and 224 paragraph 4 of Legislative Decree 36/2023 and ANAC Resolution no. 264/2023, which are referenced in the procurement materials for the Nagios XI Enterprise and Symantec Endpoint Protection license lots.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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