CareCloud
7 Clyde Road,
Somerset, 8873, NJ,
United States
Somerset, 8873, NJ,
United States
1 732-873-5133
Professional Services
CareCloud Technographics
CareCloud Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CareCloud and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3650 CareCloud employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CareCloud has purchased the following applications: Moodle LMS for Learning and Development in 2022, Drift AI Chatbot for Chatbots and Conversational AI in 2017, Snowflake Data Warehouse for Data Warehouse in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CareCloud is running and its propensity to invest more and deepen its relationship with Moodle , Drift , Snowflake or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CareCloud revenues, which have grown to $114.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CareCloud intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CareCloud Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2022 | 2022 |
In 2022, CareCloud implemented Moodle LMS on their website to address corporate Learning and Development needs for the US-based professional services firm with 3,600 employees. The deployment positions Moodle LMS as the primary e-learning delivery platform embedded in CareCloud’s web presence to publish course catalogs and provide user access to training content.
Moodle LMS was configured to support standard learning management capabilities, including course authoring and management, enrollment workflows, assessments and gradebook functions, learner dashboards, learning paths and competency frameworks, and reporting analytics for training administrators. Content standards typical of the platform such as SCORM support and structured course modules were used to organize curriculum and assessments.
Operational ownership is aligned with HR and corporate training functions, with centralized LMS administration and content approval workflows established to govern course publication and role based access. The implementation is scoped around employee onboarding, compliance training, and ongoing professional development, delivered through CareCloud’s website-based instance of Moodle LMS.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 CareCloud deployed Drift AI Chatbot on its website, adopting a Chatbots and Conversational AI solution to support customer facing engagement. CareCloud implemented Drift AI Chatbot to provide real time conversational interactions on its public site, connecting website visitors with automated responses and escalation paths to human agents when needed.
The implementation emphasized core chatbot capabilities, including intent detection and AI driven reply generation, scripted conversational playbooks for qualification, and lead capture forms embedded in chat flows. Drift AI Chatbot was configured to handle FAQ automation, routing cues for sales inquiries, and handoff triggers for customer support, reflecting functional workflows common to the Chatbots and Conversational AI category.
Operational coverage focused on the corporate website as the primary channel, and the deployment targeted marketing, sales, and customer success teams to streamline inquiry handling and initial qualification. The architecture centered on a cloud hosted conversational layer embedded in web pages, with runtime management of conversation state and content templates for consistent responses.
Governance for the Drift AI Chatbot rollout included conversational script ownership, content hygiene processes, and staged publishing to refine playbooks based on usage signals. CareCloud implemented monitoring and iterative tuning of chatbot responses to maintain accuracy and ensure alignment with business messaging while preserving controlled escalation to human operators.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Snowflake | Legacy | Snowflake Data Warehouse | Data Warehouse | Analytics and BI | n/a | 2020 | 2020 |
In 2020, CareCloud implemented Snowflake Data Warehouse. The Snowflake Data Warehouse, classified as Data Warehouse, was deployed to centralize enterprise data for finance and operations reporting across CareCloud's United States professional services organization.
The implementation concentrated on establishing a unified data model and a managed ingestion layer to support SQL analytics and BI reporting. Configuration work emphasized separation of storage and compute to accommodate variable analytical workloads, managed compute pools for concurrency control, and role based access controls to secure datasets within the Snowflake Data Warehouse.
Operational coverage extended to finance, revenue operations, and analytics teams company wide in the United States, consolidating raw and transformed datasets for business intelligence and ad hoc analysis. Integrations were implemented at the pipeline level with ETL processes and reporting tools to feed curated data into the Snowflake Data Warehouse and enable downstream BI consumption.
Governance changes focused on centralizing data stewardship, instituting dataset cataloging, standardizing a SQL based semantic layer for consistent reporting, and formalizing access policies and schema change control. CareCloud Snowflake Data Warehouse supports the company business functions of finance, operations, and analytics through centralized data management and governed analytics consumption.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2021 | 2021 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at CareCloud
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by CareCloud Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CareCloud IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CareCloud digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CareCloud Technographics
CareCloud is a Professional Services organization based in United States,
with around 3650 employees and annual revenues of $114.0 million.
CareCloud operates a diverse technology stack with applications such as
Moodle LMS, Drift AI Chatbot and Snowflake Data Warehouse,
covering areas like Learning and Development, Chatbots and Conversational AI and Data Warehouse.
CareCloud has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Moodle, Drift and Snowflake.
CareCloud recently adopted applications including
Moodle LMS in 2022, Microsoft 365 in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CareCloud’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CareCloud’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CareCloud technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.