Careem
3903, Shatha Tower, Dubai Media City,
Dubai, 3901-3905,
United Arab Emirates
Dubai, 3901-3905,
United Arab Emirates
971 4-440-5222
Professional Services
Careem Technographics
Careem Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Careem and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Careem employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Careem has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, DotCMS for Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Careem is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Careem revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Careem intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Careem Tech Stack and Enterprise Applications
Careem ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Careem implemented Oracle Cloud ERP as its ERP Financial application to centralize group financial reporting and month end close for the UAE headquarters and markets across the MENA region. The implementation was positioned to support consolidated financial statement preparation within a five working day reporting window, with the Accountant on the reporting team taking ownership of group consolidation workflows and IFRS accounting guidance.
The deployment covered core financial modules including group consolidation, fixed assets, bank reconciliations, intercompany accounting, loan and foreign exchange transaction posting, and month end closing processes. The team configured recurring group level postings for fund transfers and foreign exchange gain and loss, and owned accounting treatment updates and training related to IFRS 15 to standardize consolidated reporting practices.
Operational integration work included enhancements to Oracle FUSION bank and fixed asset module interfaces to reduce manual entry and error risk, and formalized bank statement upload and reconciliation processes in the ERP system. Oracle Cloud ERP and Oracle FUSION were used as the consolidation engine for monthly reporting, while the reporting team coordinated cross-market uploads and reconciliations across MENA markets to ensure completeness in the consolidated dataset.
Governance shifted toward centralized review and advisory by the group reporting team, who supervised fixed asset records, bank reconciliations, and intercompany calculations, and who delivered training to market teams to improve timely and accurate data entry. Explicit outcomes recorded during the period included identification and recall of double vendor payments totaling approximately USD 70,000, and group level support for the 2017 annual audit through preparation of schedules, related party loan calculations, and year end consolidated financial statements within Oracle Cloud ERP.
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ERP Financial | ERP |
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2025 | 2027 |
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Careem Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Careem implemented Google Workspace (Formerly Google G-Suite) to provide cloud-hosted Collaboration services for the organization. The deployment is visible on careem.com and was provisioned to support enterprise email, team collaboration, document creation, file storage, calendaring, and video conferencing across the company, aligning with Careem's 6,000 employee footprint and Professional Services operational profile.
Google Workspace (Formerly Google G-Suite) was configured as a centrally administered SaaS environment, using domain-level account provisioning and the Google Admin console to manage user access and security controls. Functional capabilities implemented include Gmail for corporate email, Google Drive for file storage, Google Docs, Sheets and Slides for collaborative authoring, Google Calendar for scheduling, and Google Meet for virtual meetings, with standard platform capabilities used to enforce administrative policy, account lifecycle management, and device access controls. Governance focused on centralized administration and policy-driven account management to support cross-functional teams, with the implementation scoped to deliver Collaboration functionality across Careem's operational and support functions.
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Careem Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DotCMS | Legacy | DotCMS | Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, Careem implemented DotCMS to power its public website. DotCMS, a Content Management platform, provides a centralized content layer for web publishing and API driven delivery across Careem digital properties.
The implementation used DotCMS core capabilities such as a centralized content repository, templating, digital asset management, versioning, staged publishing and role based editorial workflows to support marketing, product and communications content operations. Deployment emphasized DotCMS's API first architecture to enable multi channel content delivery and to integrate with adjacent application services, while governance was organized around editorial approval paths and content staging to align publishing cadence across teams.
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Careem CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2024 | 2024 |
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Customer Engagement, Customer Loyalty | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2013 | 2014 |
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Customer Support | CRM |
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2013 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Careem PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Careem IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Careem CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Careem
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Business Finance Manager | Manager | Finance | |
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Accounting Manager | Manager | Finance | |
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Director of Finance | Director | Finance | |
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Senior Procurement Manager | Manager | Procurement | |
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Global Operations Head - Experience, Quality & Care (MENAP Region) | Director | Finance | |
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Associate Director - Customer Experience | Director | Customer Service | |
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Marketing Executive, Digital Strategy, Customer Relationship Management | CXO | Customer Service | |
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Senior Customer Service Representative | Non Manager | Customer Service | |
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Director - Strategic Finance | Director | Finance | |
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Global Head of Central Accounting | Director | Finance | |
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Accounting Manager | Manager | Finance | |
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Head of Architecture & Infrastructure | Director | IT | |
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Apps Being Evaluated by Careem Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Careem IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Careem digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Careem Technographics
Careem is a Professional Services organization based in United Arab Emirates,
with around 6000 employees and annual revenues of $650.0 million.
Careem operates a diverse technology stack with applications such as
Oracle Cloud ERP, Google Workspace (Formerly Google G-Suite) and DotCMS,
covering areas like ERP Financial, Collaboration and Content Management.
Careem has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Google and DotCMS.
Careem recently adopted applications including
Microsoft Dynamics 365 for Finance and Operations in 2025, InAppStory Platform in 2024 and Optimizely Data Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Careem’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Careem’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Careem technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.