Carelink Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Carelink and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 Carelink employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carelink has purchased the following applications: Enalyzer Employee Pulse Surveys for Employee Engagement in 2020, CodeTwo Email Signatures for Collaboration in 2021, Conduze for Call Tracking and Recording in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carelink is running and its propensity to invest more and deepen its relationship with Enalyzer , CodeTwo , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carelink revenues, which have grown to $3.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carelink intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enalyzer | Legacy | Enalyzer Employee Pulse Surveys | Employee Engagement | HCM | n/a | 2020 | 2020 |
In 2020, Carelink deployed Enalyzer Employee Pulse Surveys on its corporate website to support Employee Engagement initiatives. The Enalyzer Employee Pulse Surveys implementation serves as a web-accessible pulse surveying layer integrated into Carelink's employee listening program.
Configuration focused on standard Employee Engagement capabilities, including recurring pulse survey scheduling, configurable question banks, anonymous response collection, conditional question logic, and real time dashboards for analysis. The Enalyzer Employee Pulse Surveys setup uses built-in modules for survey design, distribution workflow, response aggregation, and reporting to HR stakeholders.
Operational ownership is centered in Human Resources and People Operations, with surveys configured to capture feedback across Carelink's approximately 13,000 employees and to run on a recurring cadence for continuous listening. Governance practices include template control, cadence management, and role based access to reporting to preserve survey integrity and employee privacy.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CodeTwo | Legacy | CodeTwo Email Signatures | Collaboration | Collaboration | n/a | 2021 | 2021 |
|
 |
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conduze | Legacy | Conduze | Call Tracking and Recording | CRM | n/a | 2021 | 2021 |
In 2021, Carelink implemented Conduze to add Call Tracking and Recording capabilities to its public website. The deployment was executed to capture web-originated inbound calls and to support patient contact and inbound call workflows across Carelink's digital channels.
Conduze was configured to capture call metadata and record voice interactions, linking call events to originating web sessions through client-side instrumentation. Functional modules implemented include dynamic number insertion, call recording storage, event logging, and an administrative dashboard for call search and playback. The configuration reflects standard Call Tracking and Recording functionality for attribution and operational traceability.
Technical deployment is web-first, using site-level script instrumentation to surface call records and audio within the Conduze interface and managed storage. Operational scope centers on Carelink's website and patient contact teams, consolidating web-originated call data for operational use. Governance focused on role-based access controls and retention settings configured inside Conduze.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
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