Minneapolis, 55429, MN,
United States
Caribou Coffee Company Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Caribou Coffee Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6831 Caribou Coffee Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Caribou Coffee Company has purchased the following applications: Toast Payment and Credit Card Processing for Payment Processing in 2024, Workday HCM for Core HR in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Caribou Coffee Company is running and its propensity to invest more and deepen its relationship with Toast , Workday , SMG (Service Management Group) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Caribou Coffee Company revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Caribou Coffee Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Toast | Legacy | Toast Payment and Credit Card Processing | Payment Processing | ERP Financial Management | n/a | 2024 | 2024 |
In 2024 Caribou Coffee implemented Toast Payment and Credit Card Processing in a Payment Processing deployment across an initial 500 U.S. locations. The agreement covers Toast Enterprise Solutions, including Toast Payments, intended to improve speed of service and enable flexible payment options at point of sale.
Deployment focuses on payments and finance operations and is scoped to support rapid footprint expansion and enhanced guest checkout across the United States. The implementation uses the Toast Payments module for card capture, authorization and settlement workflows, and embeds payment acceptance into store point of sale operations as a core functional capability. Toast Payment and Credit Card Processing is being configured to handle in-person checkout flows and flexible payment methods.
Rollout governance is organized as an initial 500-site phased deployment across U.S. retail locations, with centralized payments configuration and site-level operational onboarding to align finance and store operations. Business functions impacted include finance, store operations and guest experience, with process changes concentrated on checkout workflows and payments reconciliation.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2018 |
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Employee Experience | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2017 | 2018 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Workforce Scheduling | HCM |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Network Management and Monitoring | IaaS |
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2006 | 2006 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2021 | 2021 |
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