Carriage Services
3040 Post Oak Boulevard,
Houston, 77056, TX,
United States
Houston, 77056, TX,
United States
1 949-753-6800
Professional Services
Carriage Services Technographics
Carriage Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Carriage Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1139 Carriage Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carriage Services has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2023, Ceridian Dayforce Recruiting for Recruiting, Applicant Tracking System in 2012, Tidio Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carriage Services is running and its propensity to invest more and deepen its relationship with Microsoft , Dayforce , Tidio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carriage Services revenues, which have grown to $375.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carriage Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Carriage Services Tech Stack and Enterprise Applications
Carriage Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2023 | 2024 |
In 2023, Carriage Services implemented Microsoft Dynamics 365 Business Central as its enterprise ERP Financial platform through a partnership with Funeral 365. The March 1, 2023 announcement describes a cloud based management solution built on Microsoft Dynamics 365 Business Central that will be integrated into the operations of every Carriage business.
The deployment targets core ERP Financial capabilities, including general ledger, accounts payable and receivable, billing and revenue management, and inventory and procurement workflows, configured to support Funeral Home and Cemetery operational workflows. Funeral 365 will provide the industry specific application layer on top of Microsoft Dynamics 365 Business Central, aligning standard financial reporting and compliance controls with funeral and cemetery process models.
Architecturally the solution is positioned as a cloud native Microsoft Dynamics 365 Business Central implementation, framed in the announcement as a secure and reliable cloud solution with over 3 million users. The implementation is intended to integrate financial and operational records across every Carriage Services location, consolidating Funeral Home and Cemetery functions within the single ERP Financial instance.
Governance will centralize templates and financial control points under the Microsoft Dynamics 365 Business Central instance to standardize workflows across business units, with Funeral 365 responsible for sector specific configuration and operational enablement. The public statement emphasizes company wide integration to streamline all aspects of Carriage Services operations, while leveraging a sustainable, proven ERP Financial platform.
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Carriage Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | Ceridian Dayforce Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2012 | 2012 |
In 2012, Carriage Services implemented Ceridian Dayforce Recruiting to support its talent acquisition processes. Ceridian Dayforce Recruiting is deployed as the company Recruiting,Applicant Tracking System and is exposed to applicants through a public candidate portal on the corporate website.
The implementation centers on standard ATS capabilities including job posting management, candidate application intake, applicant tracking, and configurable hiring workflows tied to requisition management and review by human resources. Ceridian Dayforce Recruiting houses the candidate portal used for online submissions and provides the core applicant tracking functionality for talent acquisition and HR teams, with governance oriented around hiring approvals and workflow routing.
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Carriage Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Carriage Services deployed Tidio Live Chat on its public website. The deployment uses Tidio Live Chat, placed in the Chatbots and Conversational AI category, to provide real time visitor messaging and automated chat workflows embedded into site pages.
The implementation is primarily a client side web widget model that connects site visitors to cloud hosted conversational services, enabling live agent handoff, automated responses, canned reply libraries, basic lead capture and visitor context tracking. Configuration and content governance are managed across web operations and customer service personnel, with chat templates, response rules and routing settings maintained as part of the site application configuration. The implementation focuses on website customer engagement and support workflows rather than broader enterprise system integrations.
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Carriage Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Carriage Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Carriage Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Carriage Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Carriage Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Carriage Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Carriage Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Carriage Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Carriage Services Technographics
Carriage Services is a Professional Services organization based in United States,
with around 1139 employees and annual revenues of $375.9 million.
Carriage Services operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, Ceridian Dayforce Recruiting and Tidio Live Chat,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
Carriage Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Dayforce and Tidio.
Carriage Services recently adopted applications including
Microsoft Dynamics 365 Business Central in 2023, DocuSign eSignature in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Carriage Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Carriage Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Carriage Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.