Winter Park, 32789, FL,
United States
Carrot Top Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Carrot Top and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Carrot Top employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carrot Top has purchased the following applications: Slack Connect for Collaboration in 2022, Contivio for Call Center in 2024, Codero Private Cloud for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carrot Top is running and its propensity to invest more and deepen its relationship with Salesforce , Contivio , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carrot Top revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carrot Top intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contivio | Legacy | Contivio | Call Center | CRM | n/a | 2024 | 2024 |
In 2024, Carrot Top implemented Contivio to power an AI driven contact center. The Contivio deployment is categorized as Call Center and was configured to unify voice calls, chat conversations, and email threads into a single agent workspace.
Contivio was configured to provide real time transcripts and AI generated conversation summaries, and to surface an AI chatbot based self service channel for order and status queries. Functional modules implemented include transcription, summarization, conversational AI routing, and chatbot based self service integrated into the contact center workflow and agent interface.
The implementation integrates directly with NetSuite CRM, enabling contextual customer records and order data to be surfaced during interactions and aligning interaction records with CRM order and customer objects. Operational coverage is the United States, and the deployment supports customer service and order management business functions within Carrot Top's contact center environment.
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Tag Management | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Codero | Legacy | Codero Private Cloud | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
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